Audio on Microsoft Surface laptop stops working
|
em3e3
I'm helping a friend who is almost totally blind, (I'm seeing), and seems to have an ongoing issue with both of his Microsoft Surface laptops. After a varied, but short amount of time, any screen reader he has tried stops working, usually within about 5 to 10 minutes.
I suspect a software issue with the laptop, but it's happened on two different laptops, and both Narrator and NVDA have the issue. The problem occurs when using the built-in speakers, or Bluetooth connected headphones. I don't have access to the laptops, and he lives across the country, so I'm looking for any advice or tips that can help me before I do a remote assist with him. Has anyone else heard of, or had audio issues like this?
|
|
|
|
Brian Tew
nvda has logs. Probably jaws des too. yoo. You could chek them. m
On Sep 8, 2021, at 10:34 AM, em3e3 via groups.io <e.tripoli@...> wrote:
I'm helping a friend who is almost totally blind, (I'm seeing), and seems to have an ongoing issue with both of his Microsoft Surface laptops. After a varied, but short amount of time, any screen reader he has tried stops working, usually within about 5 to 10 minutes. I suspect a software issue with the laptop, but it's happened on two different laptops, and both Narrator and NVDA have the issue. The problem occurs when using the built-in speakers, or Bluetooth connected headphones. I don't have access to the laptops, and he lives across the country, so I'm looking for any advice or tips that can help me before I do a remote assist with him. Has anyone else heard of, or had audio issues like this?
|
|
|
|
matthew dyer
Hi,
I have a surface pro 7 and do not have any problems with Audio. HTH.
Matthew
From: chat@nvda.groups.io <chat@nvda.groups.io> On Behalf Of em3e3 via groups.io
Sent: Wednesday, September 8, 2021 11:34 AM To: chat@nvda.groups.io Subject: [chat] Audio on Microsoft Surface laptop stops working
I'm helping a friend who is almost totally blind, (I'm seeing), and seems to have an ongoing issue with both of his Microsoft Surface laptops. After a varied, but short amount of time, any screen reader he has tried stops working, usually within about 5 to 10 minutes.
|
|
|