Due to factors I shant go into here. We thought we had set it up so that Outlook Express on a certain PC was a trusted device. It was working fine this morning but unless gmail has moved tee goalposts again or something its rejecting all log ins from the client. However the I phone is still working, but then I don't know what protocol it uses.
I suspect this two factor complication work around is busted. Personally using a client has always been  more secure than using webmail, which I can still get into, but that is not what is required here.
I will let it lie there, as I know the suggestion is use Thunderbird with its different keystrokes. Not so easy to learn for an older person.
Now Outlook does share a lot of the same  keys as does Outlook express, but its part of Office and has loads of bells and whistles to confuse people, even me.

I'm not totally sure that it is two factor, as it was working after we added a telephone number and entered a code from a text, but its now not again.
Maybe their software is just flaky.
Brian losing patience with Gmail very fast.

I am not a moderator but this should be on the chat list.  It isn't an NVDA issue. 

The problem is that you are not using an application specific password.  Outlook Express is too old a program to use auth2 (spelling) authorization, which has been available in versions of e-mail programs for a few years.  The less secure setting is being turned off by Google and you now need an application specific password. 

To get and use one, you need to use two factor authentication on the Google account and you need to turn off the less secure setting, if it is still there and on.  Google is supposed to have turned it off already.

To get an application specific password, here are instructions I wrote awhile ago.

If you are signed in, find a button that says account.  It may say a few more words such as your name.
Press the space bar.

Look for a link that says manage your google account and follow it.

Now look for a link that says security and follow it.

Find a link that says app passwords and follow it.

You will find two items that at least my screen-reader, NVDA describes as lists.  One says something like choose app and the other says something like choose device.

If you aren't automatically placed in forms mode, press enter on the first list you get to, I think it is the select app list.

Open the list with alt down arrow.

Down arrow to e-mail program since that is what you will be using.

Press enter.

Tab to the other list.

Open it with alt down arrow.

Down arrow to Windows Computer and press enter.
Tab to a button that says something like get password though that isn't just how it is worded.

Press the space bar.

If you aren't automatically returned to the Virtual PC cursor or browse mode, different names for the same thing in different browsers, do so manually.  Wait a bit to see if this happens automatically.

In NVDA, pressing escape should take you back.  I don't know if that works in JAWS.  In JAWS, use the command you use to return to the PC Cursor when you aren't online.  You will be in the virtual PC Cursor and that will be announced.

Find the password.  It is sixteen characters long.

Select the line and copy it to the clipboard.

Open notepad and make a note of it or save it in some way not on your computer.  Google says you don't have to save it but what if you want to use a different computer?  Paste it into Notepad and save the file.

The easiest way to change the password, if your program does this, is the following:
Open your e-mail program.  It will probably automatically try to download e-mail.  If it doesn't, manually try to download it.

A dialog will come up and you will be told to provide your password.  Tabb to the password field if necessary and enter it.

Tab to see if there is a check box for remember password.  If it isn't checked, check it with the space bar.

Tab to and activate the OK button.

You should be connected and you should receive messages.

After you do, send a test message to yourself.

When you try to send the message, you will again be asked to provide your password.  Use the same procedure.

If your program lets you change your password in these ways, that is all you have to do.  If it requires that you change the password by going to certain places in the program to do so, if you don't know how, others may well be able to tell you how.

Gene
On 6/7/2022 11:51 AM, Brian's Mail list account via groups.io wrote:

Due to factors I shant go into here. We thought we had set it up so that Outlook Express on a certain PC was a trusted device. It was working fine this morning but unless gmail has moved tee goalposts again or something its rejecting all log ins from the client. However the I phone is still working, but then I don't know what protocol it uses.
I suspect this two factor complication work around is busted. Personally using a client has always been  more secure than using webmail, which I can still get into, but that is not what is required here.
I will let it lie there, as I know the suggestion is use Thunderbird with its different keystrokes. Not so easy to learn for an older person.
Now Outlook does share a lot of the same  keys as does Outlook express, but its part of Office and has loads of bells and whistles to confuse people, even me.

I'm not totally sure that it is two factor, as it was working after we added a telephone number and entered a code from a text, but its now not again.
Maybe their software is just flaky.
Brian losing patience with Gmail very fast.