On Tue, Oct 25, 2022 at 11:33 AM, Robert Doc Wright godfearer wrote:

She is an older lady who only knows to shut it off.

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Then for the love of heaven, teach her CTRL + ALT + N to turn NVDA on!  This is not any more difficult than NVDA + Q, followed by confirming exit to shut it down.

A very good chunk of my clients are seniors.  They can, and do, learn, particulary something this direct.  Until the issue is resolved, this is a lifeline for her.
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Brian - Virginia, USA  - Windows 10, 64-Bit, Version 22H2, Build 19045  

There are many people who can only make themselves feel better about themselves by making themselves feel better than others.

    ~ Commenter Looking_in on the Washington Post, 7/10/2014