Yes, it is checked and I  pressed nvda+ctrl+c after checking the box on Monday. yet Tuesday  the box was unchecked again.

As well as Brian's suggestions, is "Save configuration on exit" checked on the general settings screen (the same screen as you're looking on for starting on the logon screen etc)?  If it isn't checked, then that's why your 

 

On Wed, Oct 26, 2022 at 2:33 AM Robert Doc Wright godfearer <godfearer@...> wrote:

She is an older lady who only knows to shut it off. it happened yesterday and again today.

On 10/25/2022 9:30 AM, Brian Vogel wrote:

How is she restarting the PC?  And that's a serious question, as Restart always forces Windows to reload from scratch from the disk, while doing a Shutdown and powering up again may not if Fast Startup is enabled on the system.

Though restarting is the first of the things to do in, The Most Basic Troubleshooting Steps for Suspected NVDA Issues, it's always worth doing the remaining two, though in this case I am doubtful this will result in a fix.  You just never know.

It sounds like the often-used technique of checking, unchecking, then checking the option again has already been tried and not worked.

Beyond that, my only recommendation would be an uninstall and reinstall of NVDA.  If that's not viable, and she knows the NVDA startup keyboard command, then keep using that for the time being.
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Brian - Virginia, USA  - Windows 10, 64-Bit, Version 22H2, Build 19045  

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