Re: Is any release prior to the latest stable release, and the next RC release, officially supported? #NVDARelease

 

Hi,

About the program in question: can someone using Windows Vista or 7 try duplicating the issue at hand? Also, as Brian mentioned, it would be helpful if the issue reporter tell us if any accessibility options are checked and what not (if you told the player to use UIA and if you are using Windows XP, then please don’t do that, as UIA in XP is unreliable).

As for older Windows releases: Windows 9x isn’t supported because Visual Studio compiler will not generate code for it.

Cheers,

Joseph

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian Vogel
Sent: Monday, December 5, 2016 8:03 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Is any release prior to the latest stable release, and the next RC release, officially supported? #NVDARelease

 

Well, this thread has taken an interesting turn that I hadn't ever anticipated (and, to quote Seinfeld, "not that there's anything wrong with that.")

So I'll use this to get back on my soapbox about when anyone encounters an issue with any software or combination of software:

  • if you cannot give steps necessary to replicate the problem there's virtually no hope that the problem can or will be solved
  • if you can give steps necessary to replicate the problem, but others running the same operating system and similar overall configuration that you are don't have it when they perform those steps, this suggests an idiosyncratic problem with your own system

I cannot count the number of times when I've spent hours on a given problem only to find out that it was a weird interaction between two programs that are installed, that a system has not been updated and old DLL files are being called that have errors that have long ago been fixed, etc.

I'm not saying that anyone is directly "at fault" for anything, but these are factors that you must consider and there will be occasions when "it's just you" as well as many more when it's "not just you."  Having a detective's mindset is essential in instances such as this.
--
Brian

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.

    ~ Lauren Bacall

    

 

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