Re: very, very strange problem

Quentin Christensen

Hi Paul,

NVDA should have created a log of the crash.  If you can copy that here it might help troubleshoot.  Steps for getting the log and information about what it contains can be found here on our GitHub page:

Kind regards


On Thu, Jan 5, 2017 at 9:15 PM, P. Otter <pam.otter@...> wrote:
hello all, a friend of mine gave me a braille display, it is a hims sync braille display.
it works fine, all is working properly, but when i want to restart nvda, my computer is crashing completely, it makes a reboot and nvda tells me that the configurationfile is damaged and nvda is back to vactory settings!
i've allso a hims smart beetle, but there was no problem when i try to restart nvda.
i don't know what is the reason that with the sync i can'nt restart nvda but with the smart beetle there is no problem.
and that while the hims sync braille is in the list of braille displays of nvda.
is there anybody who is using also the hims sync braille?
what can that be?
paul otter

Quentin Christensen
Training Material Developer
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