Re: NVDA Web Browser Problem


Louis Maher <ljmaher@...>
 

Hi Brian,

I hit Windows key + x, hit enter on programs and features, found MathPlayer, and used the applications key to get the standard uninstall option.

I do not know what happens in the uninstall process; that is, I do not know what the uninstall process actually removes.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account
Sent: Friday, February 24, 2017 4:38 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Does it remove it or merely not remember to register it when it shoves it back after the uninstall?
Brian

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----- Original Message -----
From: "Louis Maher" <ljmaher@swbell.net>
To: <nvda@nvda.groups.io>
Sent: Friday, February 24, 2017 12:45 AM
Subject: Re: [nvda] NVDA Web Browser Problem


Hi Quentin,



The problem was that I had uninstalled MathPlayer, and that removed a
component NVDA uses for browsers. Reinstalling MathPlayer restored that
unknown component, and now NVDA works with Firefox and Internet Explorer.



JAWS apparently does not use this unknown component. Note that this unknown
component is not part of NVDA because uninstalling NVDA and reinstalling
NVDA does not fix this problem.







Regards

Louis Maher

Phone: 713-444-7838

E-mail: ljmaher@swbell.net



From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin
Christensen
Sent: Thursday, February 23, 2017 4:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem



Hi Louis,



Someone else reported a similar thing and noted the solution for them was to
alt+tab away from Firefox and back. It's not an ideal solution obviously,
but I'd be curious to see if that helped. That issue is:
https://github.com/nvaccess/nvda/issues/5550



There's another bug for a similar thing, saying "unknown" after reading the
page title. Often (in the case of this user), waiting a moment after that,
NVDA would go on to read the page:
https://github.com/nvaccess/nvda/issues/4882



Finally, another problem that can cause this if it's happening in all
browsers, is it could be a system component. This thread has a number of
ideas: https://github.com/nvaccess/nvda/issues/2807



Finally, if you could get the log file to send to me that might help too.
Info on the log file available here:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps



Kind regards



Quentin.



On Fri, Feb 24, 2017 at 5:48 AM, Louis Maher <ljmaher@swbell.net
<mailto:ljmaher@swbell.net> > wrote:

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838 <tel:713-444-7838>
E-mail: ljmaher@swbell.net <mailto:ljmaher@swbell.net>












--

Quentin Christensen
Training Material Developer

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