Re: NVDA URGENT PROBLEM


Quentin Christensen
 

Hi Christo,

Our best guess it that it is possibly a manifestation of this issue: https://github.com/nvaccess/nvda/issues/2807

Which essentially is that some DLLs have been unregistered (often when other programs were uninstalled and those programs hadn't checked that these DLLs were still in use).  In that case, what has worked for others has been:

1. Open a command prompt as administrator. (Press WINDOWS, type CMD, press applications key and choose "Run as administrator" - you may need to enter the admin password)

2. Enter the following command (it may take some time):
for %x in (c:\windows\system32\*.dll) do c:\windows\system32\regsvr32 /s %x
(Copy that whole line starting with "for" above)

3. If the system is running 64 bit Windows, also enter the following:
for %x in (c:\windows\syswow64\*.dll) do c:\windows\syswow64\regsvr32 /s %x

4. Reboot.

Let us know if it works!

Kind regards

Quentin.


On Thu, May 11, 2017 at 9:36 PM, Christo Vorster <christo.vorster@...> wrote:

Hi Quentin

 

Thanks for the patience. The log follow.

 

Thanks for the trouble

 

INFO - __main__ (09:29:58):

Starting NVDA

INFO - core.main (09:29:58):

Config dir: C:\Users\User\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (09:29:58):

Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini

INFO - core.main (09:29:58):

NVDA version 2017.1

INFO - core.main (09:29:58):

Using Windows version 10.0.14393 workstation

INFO - core.main (09:29:58):

Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]

INFO - core.main (09:29:58):

Using comtypes version 0.6.2

INFO - synthDrivers.espeak.SynthDriver.__init__ (09:29:59):

Using eSpeak NG version 1.49.1 dev

INFO - synthDriverHandler.setSynth (09:29:59):

Loaded synthDriver espeak

INFO - core.main (09:29:59):

Using wx version 3.0.2.0 msw (classic)

INFO - braille.initialize (09:29:59):

Using liblouis version 3.0.0

INFO - braille.BrailleHandler.setDisplayByName (09:29:59):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - brailleInput.initialize (09:29:59):

Braille input initialized

WARNING - core.main (09:29:59):

Java Access Bridge not available

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (09:29:59):

UIAutomation: IUIAutomation3

INFO - core.main (09:29:59):

NVDA initialized

ERROR - core.CorePump.Notify (09:30:24):

errors in this core pump cycle

Traceback (most recent call last):

  File "core.pyo", line 363, in Notify

  File "mouseHandler.pyo", line 219, in pumpAll

  File "mouseHandler.pyo", line 175, in executeMouseMoveEvent

  File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint

  File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass

  File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass

  File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper

  File "comtypes\client\lazybind.pyo", line 163, in caller

  File "comtypes\automation.pyo", line 664, in _invoke

COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None))

ERROR - core.CorePump.Notify (09:30:24):

errors in this core pump cycle

Traceback (most recent call last):

  File "core.pyo", line 363, in Notify

  File "mouseHandler.pyo", line 219, in pumpAll

  File "mouseHandler.pyo", line 175, in executeMouseMoveEvent

  File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint

  File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass

  File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass

  File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper

  File "comtypes\client\lazybind.pyo", line 163, in caller

  File "comtypes\automation.pyo", line 664, in _invoke

COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None))

ERROR - core.CorePump.Notify (09:30:24):

errors in this core pump cycle

Traceback (most recent call last):

  File "core.pyo", line 363, in Notify

  File "mouseHandler.pyo", line 219, in pumpAll

  File "mouseHandler.pyo", line 175, in executeMouseMoveEvent

  File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint

  File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass

  File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass

  File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper

  File "comtypes\client\lazybind.pyo", line 163, in caller

  File "comtypes\automation.pyo", line 664, in _invoke

COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None))

ERROR - api.setFocusObject (09:31:01):

Never ending focus ancestry: last object: Page Setup, pane, window class bosa_sdm_XL9, application name excel

ERROR - api.setFocusObject (09:31:16):

Never ending focus ancestry: last object: Page Setup, pane, window class bosa_sdm_XL9, application name excel

ERROR - api.setFocusObject (09:31:25):

Never ending focus ancestry: last object: Footer, pane, window class bosa_sdm_XL9, application name excel

 

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: Wednesday, 10 May 2017 6:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA URGENT PROBLEM

 

Good point, I didn't even click that he'd said he took a screenshot!

 

For Christo, or indeed anyone else as well, here's some info on working with the log file: https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

 

Kind regards

 

Quentin.

 

On Wed, May 10, 2017 at 3:11 AM, Brian's Mail list account <bglists@...> wrote:

It would be better if you saved the log as text. Most of us are blind.
I doubt a long graphic file will attach in the  list in any case.


Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Christo Vorster" <christo.vorster@pioneerschool.org.za>
To: <nvda@nvda.groups.io>
Sent: Tuesday, May 09, 2017 11:14 AM
Subject: [nvda] NVDA URGENT PROBLEM

Hi



The Kaleidoscope Training Unit have a problem, again.



We are running WINDOWS 10, not the latest release, with office 2016 and NVDA
2017.1.



We suddenly experience a problem with Excel as well as when we use the start
menu. In Excel there is no speech response when you enter from cell to cell
or even when you navigate by using the arrows. When on the start menu the
only response is "unknown". In Excel, for example when you press ALT,P,S,P
"unknown" is all you hear.



Strangely, it only happen on certain of our desktop computers. Might I add,
we have uninstalled NVDA 2017.1 and reverted back to NVDA 2016.4.



We made a screenshot of NVDA's Log Viewer which I am going to attach. The
attachment name is nvda error.PNG.



Please, if someone can help it would be be appreciated very much.



If you need more info, please don't hesitate to ask.



Christo Vorster (South Africa)










Christo Vorster

Dosent: Kaleidoskoop Opleiding

Lecturer: Kaleidoscope Training



T: 023 348 7634

C: 079 512 2856

F: 023 348 7633

E:  <mailto:christo@training-kaleidoscopesa.org>
christo@training-kaleidoscopesa.org

W:  <http://www.kaleidoscopesa.org/> www.kaleidoscopesa.org

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Posbus 233 P.O. Box, Worcester, 6849



















 

--

Quentin Christensen
Training and Support Manager

 

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 




--
Quentin Christensen
Training and Support Manager

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 

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