1. Messages
  2. Incredibly odd problem with the NVDA modifier key

Re: Incredibly odd problem with the NVDA modifier key

Quentin Christensen
 

My thought was that since it's a bunch of different hardware and different versions of Windows, BUT, it's something no-one else seems to have reproduced, it could be some software running on those machines.

You mentioned trying Jaws.  Do you have Jaws on all those machines?  Could you set Jaws NOT to run or run any of its helpers on startup, reboot and see if that makes a difference?  If Jaws is loading something, even a non-speaking driver, in the background before NVDA, it might be stealing the Insert key.

Jaws can also be funny about having the right display and audio drivers - sometimes the standard "Microsoft" drivers just won't cut it and will cause strange behaviour.  Though, since the hardware is different, it's less likely to be that specifically on all of them at once, but still potentially could be Jaws in the background.

On Fri, Jun 9, 2017 at 8:37 PM, Rui Fontes <rui.fontes@...> wrote:
Please, check if no KeyLogger or KeyTrapper is present on the machines...
It is the first time I hear such an error so easily reproduced by you and not affecting the generality of users...




----- Original Message ----- From: "Christopher-Mark Gilland" <clgilland07@...>
To: <nvda@nvda.groups.io>
Sent: Friday, June 09, 2017 12:11 AM
Subject: [nvda] Incredibly odd problem with the NVDA modifier key


OK, this makes no sense, and I'm highly surprised that no one has seen it,
given the fact I've reproduced it on about 6 different computers here, and
have also had about 5 of my other friends reproduce it as well.

Ever since updating to NVDA 2017.2, my numpad insert key has completely
stopped working as the NVDA modifier.

I looked in the keyboard preferences and both caps lock and numpad insert
are checked. I've unchecked and re, checked both checkboxes individually as
well as at the same time. I've restarted NVDA, I've rebooted, I've unloaded
all plugins and simply reinstalled from a fresh copy with not a single addon
running, and all default stock settings.

I've tried with both a portable copy, as well as a full installation.

I've converted a portable to a full install, as well as downloaded the setup
file and installed directly with no success.

I even used Revo to remove NVDA so that no traces of any app data were
behind. Then reinstalled. No good.

I've tried this on Windows 7 Home, Windows 7 Pro, Windows 7 Ultimate, all 3
of those, I've tried both with X86 as well as X64.

I've tried with Windows 10 Home, Windows 10 Pro, and even had a friend who's
a college student try with Windows 10 Education. All of those were tested as
well on both X86 and X64. This was reproduced on every single one of those
systems 100% consistently.

Before anyone asks the obvious, yes, num lock was disabled. I'm not that far
gone.

I looked through the diag logs and saw nothing that indicated what the
problem was.

I checked for an NVDA update and found nothing.

I installed the snapshot next branch and had the same problem.

I tested with JAWS to be sure it wasn't something screwy in general going on
with my insert key, but in JFW, it works flawlessly, plus the fact it's
happenning on more than one system...

I even was so desperet, I tried with XP Pro, and that even was reproducible.

What gives!

Chris.












--
Quentin Christensen
Training and Support Manager

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 
Join nvda@nvda.groups.io to automatically receive all group messages.