Re: Incredibly odd problem with the NVDA modifier key


Christopher-Mark Gilland <clgilland07@...>
 


What do you mean the config file? I thought that the only place to enable/disable was in keyboard settings: NVDA+CTRL+K.
---
Christopher Gilland
Co-founder of Genuine Safe Haven Ministries
 

----- Original Message -----
From: Steve Nutt
Sent: Friday, June 09, 2017 11:47 AM
Subject: Re: [nvda] Incredibly odd problem with the NVDA modifier key

Hi,

 

I bet you have got one of the inserts unchecked in the config file.  I can’t reproduce it here on three machines.

 

All the best


Steve

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Christopher-Mark Gilland
Sent: 09 June 2017 01:32
To: nvda@nvda.groups.io
Subject: Re: [nvda] Incredibly odd problem with the NVDA modifier key

 

I'm aware of the difference in the 6pack extended insert key, and the numpad insert key, and yes, I am absolutely 100% sure.

 

I'd call you all's tech support line, but I can't afford support right now; don't have the money. This is driving me however to absolute drinking, which with the stress lately I've been under in general, is the last thing I need to do!

---
Christopher Gilland
Co-founder of Genuine Safe Haven Ministries

 

----- Original Message -----

Sent: Thursday, June 08, 2017 8:28 PM

Subject: Re: [nvda] Incredibly odd problem with the NVDA modifier key

 

Very odd, and you've definitely got "Use numpad insert as an NVDA modifier key" checked?  (There are two insert options - the other is "use extended insert as an NVDA modifier key" - that's the insert in the group of six keys with insert, delete, home, end, page up and page down).

 

 

On Fri, Jun 9, 2017 at 10:22 AM, Christopher-Mark Gilland <clgilland07@...> wrote:

If num lock is on, yes, the 0 types perfectly, nope, all different type PC's, some desktop, some laptop. Anything from HP, to Lonovo, Dell, a few Acers, maybe one or two Asuses, etc. Someone said plug a wireless keyboard in, and it'll work. Not the case. Tried that, and it didn't help.

---
Christopher Gilland
Co-founder of Genuine Safe Haven Ministries

 

----- Original Message -----

Sent: Thursday, June 08, 2017 8:10 PM

Subject: Re: [nvda] Incredibly odd problem with the NVDA modifier key

 

If numlock is on, does the key type a 0?  If it was one keyboard on one computer, I'd suspect the key might have gone, but you say it's happening on multiple computers?  Are they all the same type of computer and same type of keyboard?

 

On Fri, Jun 9, 2017 at 10:03 AM, Christopher-Mark Gilland <clgilland07@...> wrote:

Absolutely nothing. It works fine though if I use caps lock.

---
Christopher Gilland
Co-founder of Genuine Safe Haven Ministries

 

----- Original Message -----

Sent: Thursday, June 08, 2017 7:54 PM

Subject: Re: [nvda] Incredibly odd problem with the NVDA modifier key

 

Interesting, I haven't seen that.  If you press NVDA+1 to go into input help mode, what does NVDA report when you then press the numpad insert key?

 

On Fri, Jun 9, 2017 at 9:11 AM, Christopher-Mark Gilland <clgilland07@...> wrote:

OK, this makes no sense, and I'm highly surprised that no one has seen it, given the fact I've reproduced it on about 6 different computers here, and have also had about 5 of my other friends reproduce it as well.

 

Ever since updating to NVDA 2017.2, my numpad insert key has completely stopped working as the NVDA modifier.

 

I looked in the keyboard preferences and both caps lock and numpad insert are checked. I've unchecked and re, checked both checkboxes individually as well as at the same time. I've restarted NVDA, I've rebooted, I've unloaded all plugins and simply reinstalled from a fresh copy with not a single addon running, and all default stock settings.

 

I've tried with both a portable copy, as well as a full installation.

 

I've converted a portable to a full install, as well as downloaded the setup file and installed directly with no success.

 

I even used Revo to remove NVDA so that no traces of any app data were behind. Then reinstalled. No good.

 

I've tried this on Windows 7 Home, Windows 7 Pro, Windows 7 Ultimate, all 3 of those, I've tried both with X86 as well as X64.

 

I've tried with Windows 10 Home, Windows 10 Pro, and even had a friend who's a college student try with Windows 10 Education. All of those were tested as well on both X86 and X64. This was reproduced on every single one of those systems 100% consistently.

 

Before anyone asks the obvious, yes, num lock was disabled. I'm not that far gone.

 

I looked through the diag logs and saw nothing that indicated what the problem was.

 

I checked for an NVDA update and found nothing.

 

I installed the snapshot next branch and had the same problem.

 

I tested with JAWS to be sure it wasn't something screwy in general going on with my insert key, but in JFW, it works flawlessly, plus the fact it's happenning on more than one system...

 

I even was so desperet, I tried with XP Pro, and that even was reproducible.

 

What gives!

 

Chris.



 

--

Quentin Christensen
Training and Support Manager

 

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 



 

--

Quentin Christensen
Training and Support Manager

 

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 



 

--

Quentin Christensen
Training and Support Manager

 

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 

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