Re: NVDA Issues with Outlook 2016


Hi all,

I and Sam have been troubleshooting this for a while with no concrete solutions so far. Can others help Sam please also?




From: [] On Behalf Of Sam Bushman
Sent: Tuesday, June 13, 2017 12:01 PM
Subject: [nvda] NVDA Issues with Outlook 2016


Hi All,


I have tried all versions including the next and master versions and keep getting errors in outlook 2016.

Please see my log below. Any ideas to resolve? I have done all I can.


INFO - __main__ (12:57:18.793):

Starting NVDA

INFO - core.main (12:57:19.717):

Config dir: C:\Users\User\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (12:57:19.717):

Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini

INFO - core.main (12:57:19.980):

NVDA version master-14109,35dc6213

INFO - core.main (12:57:19.980):

Using Windows version 10.0.15063 workstation

INFO - core.main (12:57:19.980):

Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]

INFO - core.main (12:57:19.980):

Using comtypes version 0.6.2

INFO - synthDrivers.espeak.SynthDriver.__init__ (12:57:20.951):

Using eSpeak NG version 1.49.1 dev

INFO - synthDriverHandler.setSynth (12:57:22.025):

Loaded synthDriver espeak

INFO - core.main (12:57:22.025):

Using wx version msw (classic)

INFO - braille.initialize (12:57:22.025):

Using liblouis version 3.0.0

INFO - braille.BrailleHandler.setDisplayByName (12:57:22.025):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - brailleInput.initialize (12:57:22.039):

Braille input initialized

WARNING - core.main (12:57:22.078):

Java Access Bridge not available

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:57:22.078):

UIAutomation: IUIAutomation3

INFO - core.main (12:57:22.536):

NVDA initialized

ERROR - RPC process 11220 (nvda_slave.exe) (12:58:15.046):


slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 90, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1165, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (13:00:41.851):

Developer info for navigator object:

name: u'Message'



isFocusable: True

hasFocus: True

Python object: <NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject object at 0x04D11EF0>

Python class mro: (<class 'NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject'>, <class 'appModules.outlook.OutlookWordDocument'>, <class 'NVDAObjects.IAccessible.IAccessible'>, <class 'NVDAObjects.window.winword.WordDocument'>, <class 'NVDAObjects.behaviors.EditableTextWithoutAutoSelectDetection'>, <class 'editableText.EditableTextWithoutAutoSelectDetection'>, <class 'NVDAObjects.behaviors.EditableText'>, <class 'editableText.EditableText'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>)

description: None

location: (11, 371, 1872, 635)

value: None

appModule: <'outlook' (appName u'outlook', process ID 10772) at address 4c76250>

appModule.productName: u'Microsoft Outlook'

appModule.productVersion: u'16.0.8067.2157'

TextInfo: <class 'NVDAObjects.window.winword.WordDocumentTextInfo'>

windowHandle: 67310

windowClassName: u'_WwG'

windowControlID: 0

windowStyle: 1442840576

windowThreadID: 10776

windowText: u'Message'

displayText: u''

IAccessibleObject: <POINTER(IAccessible) ptr=0x62c1700 at 4df4120>

IAccessibleChildID: 0

IAccessible event parameters: windowHandle=67310, objectID=-4, childID=0

IAccessible accName: u'Message'

IAccessible accRole: ROLE_SYSTEM_CLIENT


IAccessible accDescription: None

IAccessible accValue: None




Thank you,



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