Re: NVDA Issues with Outlook 2016

Jonathan Milam

Hi Joseph,


I downloaded the nvda_snapshot_try-noGetPixel-14093,ad84027c and it seemed to help at first though with errors.  However, the sluggish behavior in messages has persisted along with the error messages mostly whenever I launch and close Outlook.




From: [] On Behalf Of Joseph Lee
Sent: Tuesday, June 13, 2017 3:37 PM
Subject: Re: [nvda] NVDA Issues with Outlook 2016



Do you know the build that was faster than before and when it came out?




From: [] On Behalf Of Jonathan Milam
Sent: Tuesday, June 13, 2017 12:23 PM
Subject: Re: [nvda] NVDA Issues with Outlook 2016


Hi Sam,


I am having the exact same issues.  At first with one of the newer Next builds, it was faster when navigating messages, but this is no longer the case, and the errors persist.  I actually have to copy a message into Notepad if I want to read it if it is more than a couple of paragraphs.  I don’t get it.



From: [] On Behalf Of Sam Bushman
Sent: Tuesday, June 13, 2017 3:01 PM
Subject: [nvda] NVDA Issues with Outlook 2016


Hi All,


I have tried all versions including the next and master versions and keep getting errors in outlook 2016.

Please see my log below. Any ideas to resolve? I have done all I can.


INFO - __main__ (12:57:18.793):

Starting NVDA

INFO - core.main (12:57:19.717):

Config dir: C:\Users\User\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (12:57:19.717):

Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini

INFO - core.main (12:57:19.980):

NVDA version master-14109,35dc6213

INFO - core.main (12:57:19.980):

Using Windows version 10.0.15063 workstation

INFO - core.main (12:57:19.980):

Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]

INFO - core.main (12:57:19.980):

Using comtypes version 0.6.2

INFO - synthDrivers.espeak.SynthDriver.__init__ (12:57:20.951):

Using eSpeak NG version 1.49.1 dev

INFO - synthDriverHandler.setSynth (12:57:22.025):

Loaded synthDriver espeak

INFO - core.main (12:57:22.025):

Using wx version msw (classic)

INFO - braille.initialize (12:57:22.025):

Using liblouis version 3.0.0

INFO - braille.BrailleHandler.setDisplayByName (12:57:22.025):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - brailleInput.initialize (12:57:22.039):

Braille input initialized

WARNING - core.main (12:57:22.078):

Java Access Bridge not available

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:57:22.078):

UIAutomation: IUIAutomation3

INFO - core.main (12:57:22.536):

NVDA initialized

ERROR - RPC process 11220 (nvda_slave.exe) (12:58:15.046):


slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 90, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1165, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (13:00:41.851):

Developer info for navigator object:

name: u'Message'



isFocusable: True

hasFocus: True

Python object: <NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject object at 0x04D11EF0>

Python class mro: (<class 'NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject'>, <class 'appModules.outlook.OutlookWordDocument'>, <class 'NVDAObjects.IAccessible.IAccessible'>, <class 'NVDAObjects.window.winword.WordDocument'>, <class 'NVDAObjects.behaviors.EditableTextWithoutAutoSelectDetection'>, <class 'editableText.EditableTextWithoutAutoSelectDetection'>, <class 'NVDAObjects.behaviors.EditableText'>, <class 'editableText.EditableText'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>)

description: None

location: (11, 371, 1872, 635)

value: None

appModule: <'outlook' (appName u'outlook', process ID 10772) at address 4c76250>

appModule.productName: u'Microsoft Outlook'

appModule.productVersion: u'16.0.8067.2157'

TextInfo: <class 'NVDAObjects.window.winword.WordDocumentTextInfo'>

windowHandle: 67310

windowClassName: u'_WwG'

windowControlID: 0

windowStyle: 1442840576

windowThreadID: 10776

windowText: u'Message'

displayText: u''

IAccessibleObject: <POINTER(IAccessible) ptr=0x62c1700 at 4df4120>

IAccessibleChildID: 0

IAccessible event parameters: windowHandle=67310, objectID=-4, childID=0

IAccessible accName: u'Message'

IAccessible accRole: ROLE_SYSTEM_CLIENT


IAccessible accDescription: None

IAccessible accValue: None




Thank you,



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