Re: Update on outlook 2016 and NVDA Problems


Pranav Lal
 

Hi Sam,

Check for com add-ins. Hit the “go” button in the add-in dialogue.

 

Pranav

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sam Bushman
Sent: Thursday, June 22, 2017 2:01 AM
To: nvda@nvda.groups.io
Subject: [nvda] Update on outlook 2016 and NVDA Problems

 

Hi All,

 

OK, I have now removed all outlook add-ons – only one left.

 

Add-ins available:

OK

Microsoft Access Outlook Add-in for Data Collection and Publishing

Cancel

Add...

Remove

 

Location: C:\Program Files (x86)\Microsoft Office\Root\Office16\ADDINS\ACCOLK.DLL

Load Behavior: Load at Startup

 

Any other ideas?

 

Here is my nvda log:

 

ERROR - RPC process 9104 (nvda_slave.exe) (14:25:14.434):

__main__.main:

slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 90, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1165, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

ERROR - RPC process 9600 (nvda_slave.exe) (14:25:33.450):

__main__.main:

slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 90, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1165, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

ERROR - RPC process 9576 (nvda_slave.exe) (14:25:34.818):

__main__.main:

slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 90, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1165, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

ERROR - appModules.outlook.AppModule._get_nativeOm (14:25:34.845):

Failed to get native object model

Traceback (most recent call last):

  File "appModules\outlook.pyc", line 108, in _get_nativeOm

  File "comHelper.pyc", line 58, in getActiveObject

RuntimeError: Helper process unable to get object; see log for details

ERROR - RPC process 5644 (nvda_slave.exe) (14:27:22.559):

__main__.main:

slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 90, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1165, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (14:28:42.115):

Developer info for navigator object:

name: u'Message'

role: ROLE_EDITABLETEXT

states: STATE_MULTILINE, STATE_FOCUSABLE, STATE_FOCUSED

isFocusable: True

hasFocus: True

Python object: <NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject object at 0x04DE9CF0>

Python class mro: (<class 'NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject'>, <class 'appModules.outlook.OutlookWordDocument'>, <class 'NVDAObjects.IAccessible.IAccessible'>, <class 'NVDAObjects.window.winword.WordDocument'>, <class 'NVDAObjects.behaviors.EditableTextWithoutAutoSelectDetection'>, <class 'editableText.EditableTextWithoutAutoSelectDetection'>, <class 'NVDAObjects.behaviors.EditableText'>, <class 'editableText.EditableText'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>)

description: None

location: (11, 371, 1872, 635)

value: None

appModule: <'outlook' (appName u'outlook', process ID 2672) at address 4d71330>

appModule.productName: u'Microsoft Outlook'

appModule.productVersion: u'16.0.8201.2102'

TextInfo: <class 'NVDAObjects.window.winword.WordDocumentTextInfo'>

windowHandle: 4457236

windowClassName: u'_WwG'

windowControlID: 0

windowStyle: 1442840576

windowThreadID: 10160

windowText: u'Message'

displayText: u''

IAccessibleObject: <POINTER(IAccessible) ptr=0x6c7ac0 at 4d06940>

IAccessibleChildID: 0

IAccessible event parameters: windowHandle=4457236, objectID=-4, childID=0

IAccessible accName: u'Message'

IAccessible accRole: ROLE_SYSTEM_CLIENT

IAccessible accState: STATE_SYSTEM_FOCUSED, STATE_SYSTEM_FOCUSABLE, STATE_SYSTEM_VALID (1048580)

IAccessible accDescription: None

IAccessible accValue: None

 

 

 

 

Thank you so much guys.

Sam

 

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