Re: NVDA Issues with Outlook 2016
Hi Sam, Try the following.
Pranav
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sam Bushman
Sent: Wednesday, June 21, 2017 9:58 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA Issues with Outlook 2016
Hi Pranav,
When I try to disable or remove the eset plugin I just get that only an administrator can remove this plugin for outlook. But, I am an admin on the machine. Any idea how to remove?
Sam
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Pranav Lal
Sam, <snip ESET Outlook Add-in PL] Try disabling this and see what happens.
I have used most of the other ones without NVDA problems.
Pranav
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sam Bushman
I have a little bit. Here are the ones I am using:
Add-ins available: OK ESET Outlook Add-in Microsoft Access Outlook Add-in for Data Collection and Publishing Cancel Microsoft Exchange Add-in Microsoft SharePoint Server Colleague Import Add-in Add... OneNote Notes about Outlook Items Outlook Social Connector 2016 Remove Skype Meeting Add-in for Microsoft Office 2016
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Pranav Lal
Hi Sam,
Most interesting. I wonder what is causing the problem? I am guessing you have already checked all the add-ons that get loaded?
Pranav
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sam Bushman
Hi,
Ok, I was running safe mode wrong. It’s – hold down the control key and launch outlook. So, the errors don’t happen in safe mode.
Good work helping to troubleshoot this. Thanks, Sam
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Pranav Lal
Hi Sam,
I am coming late to this discussion but do the errors occur when you run outlook in safe mode?
Pranav From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sam Bushman
They have all had the same errors, this has been happening to me for ever. Sam
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Hi, Okay, is this the case with NVDA 2016.4, 2017.1 and 2017.2? If one of those had no errors, chances are that it might be something introduced recently, but if all three have errors, then looks like a call to Microsoft might be in order. Cheers, Joseph
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jonathan Milam
Hi Joseph,
I downloaded the nvda_snapshot_try-noGetPixel-14093,ad84027c and it seemed to help at first though with errors. However, the sluggish behavior in messages has persisted along with the error messages mostly whenever I launch and close Outlook.
Jonathan
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Hi, Do you know the build that was faster than before and when it came out? Cheers, Joseph
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jonathan Milam
Hi Sam,
I am having the exact same issues. At first with one of the newer Next builds, it was faster when navigating messages, but this is no longer the case, and the errors persist. I actually have to copy a message into Notepad if I want to read it if it is more than a couple of paragraphs. I don’t get it.
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sam Bushman
Hi All,
I have tried all versions including the next and master versions and keep getting errors in outlook 2016.
INFO - __main__ (12:57:18.793): Starting NVDA INFO - core.main (12:57:19.717): Config dir: C:\Users\User\AppData\Roaming\nvda INFO - config.ConfigManager._loadConfig (12:57:19.717): Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini INFO - core.main (12:57:19.980): NVDA version master-14109,35dc6213 INFO - core.main (12:57:19.980): Using Windows version 10.0.15063 workstation INFO - core.main (12:57:19.980): Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)] INFO - core.main (12:57:19.980): Using comtypes version 0.6.2 INFO - synthDrivers.espeak.SynthDriver.__init__ (12:57:20.951): Using eSpeak NG version 1.49.1 dev INFO - synthDriverHandler.setSynth (12:57:22.025): Loaded synthDriver espeak INFO - core.main (12:57:22.025): Using wx version 3.0.2.0 msw (classic) INFO - braille.initialize (12:57:22.025): Using liblouis version 3.0.0 INFO - braille.BrailleHandler.setDisplayByName (12:57:22.025): Loaded braille display driver noBraille, current display has 0 cells. INFO - brailleInput.initialize (12:57:22.039): Braille input initialized WARNING - core.main (12:57:22.078): Java Access Bridge not available INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:57:22.078): UIAutomation: IUIAutomation3 INFO - core.main (12:57:22.536): NVDA initialized ERROR - RPC process 11220 (nvda_slave.exe) (12:58:15.046): __main__.main: slave error Traceback (most recent call last): File "nvda_slave.pyw", line 90, in main File "comHelper.pyc", line 22, in _lresultFromGetActiveObject File "comtypes\client\__init__.pyc", line 180, in GetActiveObject File "comtypes\__init__.pyc", line 1165, in GetActiveObject File "_ctypes/callproc.c", line 950, in GetResult WindowsError: [Error -2147221021] Operation unavailable INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (13:00:41.851): Developer info for navigator object: name: u'Message' role: ROLE_EDITABLETEXT states: STATE_MULTILINE, STATE_FOCUSABLE, STATE_FOCUSED isFocusable: True hasFocus: True Python object: <NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject object at 0x04D11EF0> Python class mro: (<class 'NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject'>, <class 'appModules.outlook.OutlookWordDocument'>, <class 'NVDAObjects.IAccessible.IAccessible'>, <class 'NVDAObjects.window.winword.WordDocument'>, <class 'NVDAObjects.behaviors.EditableTextWithoutAutoSelectDetection'>, <class 'editableText.EditableTextWithoutAutoSelectDetection'>, <class 'NVDAObjects.behaviors.EditableText'>, <class 'editableText.EditableText'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>) description: None location: (11, 371, 1872, 635) value: None appModule: <'outlook' (appName u'outlook', process ID 10772) at address 4c76250> appModule.productName: u'Microsoft Outlook' appModule.productVersion: u'16.0.8067.2157' TextInfo: <class 'NVDAObjects.window.winword.WordDocumentTextInfo'> windowHandle: 67310 windowClassName: u'_WwG' windowControlID: 0 windowStyle: 1442840576 windowThreadID: 10776 windowText: u'Message' displayText: u'' IAccessibleObject: <POINTER(IAccessible) ptr=0x62c1700 at 4df4120> IAccessibleChildID: 0 IAccessible event parameters: windowHandle=67310, objectID=-4, childID=0 IAccessible accName: u'Message' IAccessible accRole: ROLE_SYSTEM_CLIENT IAccessible accState: STATE_SYSTEM_FOCUSED, STATE_SYSTEM_FOCUSABLE, STATE_SYSTEM_VALID (1048580) IAccessible accDescription: None IAccessible accValue: None
Thank you, Sam
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