Hi Pranav,

When I try to disable or remove the eset plugin I just get that only an administrator can remove this plugin for outlook.

But, I am an admin on the machine. Any idea how to remove?

Thanks,

Sam

Sam,

<snip ESET Outlook Add-in

PL] Try disabling this and see what happens.

I have used most of the other ones without NVDA problems.

Pranav

I have a little bit.

Here are the ones I am using:

Add-ins available:

OK

ESET Outlook Add-in

Microsoft Access Outlook Add-in for Data Collection and Publishing

Cancel

Microsoft Exchange Add-in

Microsoft SharePoint Server Colleague Import Add-in

Add...

OneNote Notes about Outlook Items

Outlook Social Connector 2016

Remove

Skype Meeting Add-in for Microsoft Office 2016

Hi Sam,

Most interesting. I wonder what is causing the problem? I am guessing you have already checked all the add-ons that get loaded?

Pranav

Hi,

Ok, I was running safe mode wrong.

It’s – hold down the control key and launch outlook.

So, the errors don’t happen in safe mode.

Good work helping to troubleshoot this.

Thanks,

Sam

Hi Sam,

I am coming late to this discussion but do the errors occur when you run outlook in safe mode?

Pranav

They have all had the same errors, this has been happening to me for ever.

Sam

Hi,

Okay, is this the case with NVDA 2016.4, 2017.1 and 2017.2? If one of those had no errors, chances are that it might be something introduced recently, but if all three have errors, then looks like a call to Microsoft might be in order.

Cheers,

Joseph

Hi Joseph,

I downloaded the nvda_snapshot_try-noGetPixel-14093,ad84027c and it seemed to help at first though with errors.  However, the sluggish behavior in messages has persisted along with the error messages mostly whenever I launch and close Outlook.

Jonathan

Hi,

Do you know the build that was faster than before and when it came out?

Cheers,

Joseph

Hi Sam,

I am having the exact same issues.  At first with one of the newer Next builds, it was faster when navigating messages, but this is no longer the case, and the errors persist.  I actually have to copy a message into Notepad if I want to read it if it is more than a couple of paragraphs.  I don’t get it.

Jonathan

Hi All,

I have tried all versions including the next and master versions and keep getting errors in outlook 2016.

Please see my log below. Any ideas to resolve? I have done all I can.

INFO - __main__ (12:57:18.793):

Starting NVDA

INFO - core.main (12:57:19.717):

Config dir: C:\Users\User\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (12:57:19.717):

Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini

INFO - core.main (12:57:19.980):

NVDA version master-14109,35dc6213

INFO - core.main (12:57:19.980):

Using Windows version 10.0.15063 workstation

INFO - core.main (12:57:19.980):

Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]

INFO - core.main (12:57:19.980):

Using comtypes version 0.6.2

INFO - synthDrivers.espeak.SynthDriver.__init__ (12:57:20.951):

Using eSpeak NG version 1.49.1 dev

INFO - synthDriverHandler.setSynth (12:57:22.025):

Loaded synthDriver espeak

INFO - core.main (12:57:22.025):

Using wx version 3.0.2.0 msw (classic)

INFO - braille.initialize (12:57:22.025):

Using liblouis version 3.0.0

INFO - braille.BrailleHandler.setDisplayByName (12:57:22.025):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - brailleInput.initialize (12:57:22.039):

Braille input initialized

WARNING - core.main (12:57:22.078):

Java Access Bridge not available

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:57:22.078):

UIAutomation: IUIAutomation3

INFO - core.main (12:57:22.536):

NVDA initialized

ERROR - RPC process 11220 (nvda_slave.exe) (12:58:15.046):

__main__.main:

slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 90, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1165, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (13:00:41.851):

Developer info for navigator object:

name: u'Message'

role: ROLE_EDITABLETEXT

states: STATE_MULTILINE, STATE_FOCUSABLE, STATE_FOCUSED

isFocusable: True

hasFocus: True

Python object: <NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject object at 0x04D11EF0>

Python class mro: (<class 'NVDAObjects.Dynamic_OutlookWordDocumentIAccessibleWordDocumentWindowNVDAObject'>, <class 'appModules.outlook.OutlookWordDocument'>, <class 'NVDAObjects.IAccessible.IAccessible'>, <class 'NVDAObjects.window.winword.WordDocument'>, <class 'NVDAObjects.behaviors.EditableTextWithoutAutoSelectDetection'>, <class 'editableText.EditableTextWithoutAutoSelectDetection'>, <class 'NVDAObjects.behaviors.EditableText'>, <class 'editableText.EditableText'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>)

description: None

location: (11, 371, 1872, 635)

value: None

appModule: <'outlook' (appName u'outlook', process ID 10772) at address 4c76250>

appModule.productName: u'Microsoft Outlook'

appModule.productVersion: u'16.0.8067.2157'

TextInfo: <class 'NVDAObjects.window.winword.WordDocumentTextInfo'>

windowHandle: 67310

windowClassName: u'_WwG'

windowControlID: 0

windowStyle: 1442840576

windowThreadID: 10776

windowText: u'Message'

displayText: u''

IAccessibleObject: <POINTER(IAccessible) ptr=0x62c1700 at 4df4120>

IAccessibleChildID: 0

IAccessible event parameters: windowHandle=67310, objectID=-4, childID=0

IAccessible accName: u'Message'

IAccessible accRole: ROLE_SYSTEM_CLIENT

IAccessible accState: STATE_SYSTEM_FOCUSED, STATE_SYSTEM_FOCUSABLE, STATE_SYSTEM_VALID (1048580)

IAccessible accDescription: None

IAccessible accValue: None

Thank you,

Sam