Re: Navigation keys not working #addonrelease

Brian's Mail list account

I found when I had the issue I had to reboot the machine for it to be correct.
Indeed even now, occasionally the nvda menu and the context menus can fail for no apparent reason but this is not due to a deregistering merely a corrupt registry temporarily caused by a program you ran crashing. a restart of the computer will fix it I find. Just one of the joys of windows!

Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Gene New Zealand" <hurrikennyandopo@...>
To: <>
Sent: Sunday, August 13, 2017 5:26 AM
Subject: Re: [nvda] Navigation keys not working #addonrelease #addonrelease


the problem i had was this one which gave a brief outline and what i had to do to fix it.

the previous email with a link to the ticket had more comments in the last 9 days but my solution was from may 19.

I only just seen the other comments with some solutions but may not be yours?????

Below will be from what come off my web site from the trouble shooting section.

Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane” check for the following symptoms:

In all of your browsers, or the Mozilla Thunderbird email client, no matter what you do, you still hear “unknown” or “pane”.

In the browser, email client and other menus you notice you cannot get into your menus, or you are unable to use the quick navigation keys

When you have been told the page is loaded and notice strange behaviour

Mozilla Thunderbird saying unknown while you try to navigate it

Your applications key does not work with it being spoken out and other strange behaviour in Windows

The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above) NVDA might seem like it is still working properly but it may not be completely in Windows and other programmes.
You could try the following solution which will allow you to re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in “command prompt”. Once you have located command prompt, in the search results, press the Applications key to bring up the context menu. Arrow down to select “run as administrator” and press the Enter key. This will take you to a command prompt window. This will not be spoken out. You may need sighted assistance for this.
Type in the following command
for %x in (c:\windows\system32\*.dll) do regsvr32 /s %x
This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt + F4 key. You should notice now where NVDA was saying “unknown” as in some examples given, NVDA should now read the icons in the running applications area of Windows, speak the content of the webpage and menus, and also in Mozilla Thunderbird and other places in Windows including the Windows applications context menu.

Gene nz

On 13/08/2017 16:03, Wayne Melling wrote:
Yes I have tried all that you suggested here. It acts the same on all web pages.
Thank you,

Join to automatically receive all group messages.