Re: Please Another problem needing help

Brian's Mail list account <bglists@...>

Its 2003, I don't have this old a version but really suspect the older display code not being supported well in the latest windows 10??
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----- Original Message -----
From: "Chris Mullins" <>
To: <>
Sent: Sunday, August 13, 2017 7:16 PM
Subject: Re: [nvda] Please Another problem needing help

What version of Outlook are you on? I have 2007 and on the Help menu there
is an Office Diagnostics utility that you can run to check for problems in
Office products on your machine. This may give you some additional



From: [] On Behalf Of Sakina
Sent: 13 August 2017 16:23
Subject: Re: [nvda] Please Another problem needing help

Dear Gene,

Please Gene, as I have explained that I lack technical knowledge and carry
on the basics that I know to enjoy going on my computer.

How can I try running Outlook in compatibility mode? I do not know even how
to go back to 1603 and was feeling very proud to have successfully upgraded
to 1703

Also I do not think I will know how to change from outlook as I have been on
it from day one.

Hope you will be able to help.

Thank you all so much.

Plus friends, if I do not reply instantly , I apologise as I am not quick
with my actions. I will however come back always

Thank you



From: [] On Behalf Of Gene
Sent: Sunday, August 13, 2017 1:17 PM
Subject: Re: [nvda] Please Another problem needing help

Another list member suggested using a different e-mail program. the message
you are getting is because Outlook is crashing and you get that message
every time. The most likely explanation is that there is something in the
update of Windows that is causing the problem. I haven't used the Windows
10 app and I don't know if it is your best option.

One possibility is to try running Outlook in compatibility mode. I don't
know enough about it to comment further but that is probably the first thing
to try.

If that fails, you may want to consider other programs. If you are using a
POP3 account, the Windows 10 app doesn't support POP3. You will have to use
IMAP. I don't know enough about IMAP to comment on it.

I can tell you that if you are using POP and want to continue using it, you
can use either Thunderbird or Windows Live Mail.

Is there any reason you are using Outlook or are you just using it because
you have useed it for a long time?


----- Original Message -----
Dear all,

I have just managed to update my window 10 creaters update as my turn came
as I did check the version and it did happen from 1603 to 1703

I know very little but am learning.

Now the only problem I am encountering is that when I open my outlook to
read my emails, it lets me read few and stops by saying that Microsoft has
encountered a problem and will notify me if the solution is found. Press alt
c to cancel

I then have to keep restarting my outlook again and again as it lets me read
few more and cuts off.

I am still using Microsoft office 2003

All else is working fine.

Please I do not know what Gene and Rosmary are talking about installing and
un installing this stable version

If that is my problem, can someone help me with step by step instructions

I hope the above does make sense in explaining myself.

Thanking you all again.

With many regards always


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