Hi Gene,

I think I know what's happened. While at my friend's house we updated her hitman pro antivirus to the latest version and all seemed to work well until I went into firefox.  I'm testing the same set of scenarios on my system here at home and have gotten the exact same problems that she has. I've sent the information on to my sighted partner and between the 2 of us we should be able to straighten things out. We will also put together a piece on this and send it to the folks who make the antivirus program to let them know that this happens.    

Hi Tony

I know the first email from off my website that fixed my problem but it has to be done exactly the way it was sent.

The later one for windows 10 i was not aware of until i posted a attachments and jamie pointed me towards the comments on the others. I see they were for windows 7 and 8 and 10 and there were some patches but i think they were for 7 and 8?

hopefully they get it sorted. If or when it fixes it get them to save a restore point in windows.

Gene nz

On 22/08/2017 12:49, Tony Ballou wrote:

Hey Gene,


Thanks for this information mate. Because registry editing may come into 
play, I explained what was happening in Firefox to my partners earlier 
today. I've sent them the stuff you gave me and we will give the 
solutions a try. I'll keep you posted on how things workout.


Tony


On 8/20/2017 5:45 PM, Gene New Zealand wrote:

Hi Tony


the link to the page where the other fixes are can be found at
https://github.com/nvaccess/nvda/issues/2807#issuecomment-320149243


This is what i just copied off it and there looks to be a reg patch but
think it is for windows 7 or 8.


8. On Windows 10 (both 32 and 64 bit), also enter the following command:
c:\windows\system32\regsvr32 c:\windows\system32\OneCoreCommonProxyStub.dll
9. On Windows 10 64 bit, also enter the following command:
c:\windows\syswow64\regsvr32 c:\windows\syswow64\OneCoreCommonProxyStub.dll


Gene nz

On 21/08/2017 09:13, Tony Ballou wrote:

Hey Gene,


It has said unknown in Thunderbird yes indeed. I haven't played with
edge.  However, I am seeing many of those symptoms that you're talking
about in Firefox .


Tony


On 8/20/2017 5:05 PM, Gene New Zealand wrote:

Hi tony


can you tell me if nvda is doing any of the following? In all browsers
is he saying unknown or will not speak the contents of the web page? did
the page fully load try the f5 key to do this or use the nvda key + f5
key and see if it plays nicely?

Does he work in microsoft edge and read out the contents?


Down on the running application area on the task bar does nvda speak any
of the programs there?


When you hit the applications key does nvda speak any of the menus as
you arrow down it?


If you are running mozilla thunder bird does it say unknown as you tab
into it or try to get to messages or the menus it would be the same for
mozilla fire fox.


Gene nz



On 21/08/2017 08:32, Tony Ballou wrote:

howdy mates

for some reason nVDA and firefox are having quite a time getting along
with each other now.  When web pages come up you get the announcement
that the page is up, however, nothing else works. Tabbing through the
page for links, browse mode keystrokes, everything appears to be shot.
Does anyone know what happened, and a fix for it if there is one?  Very
strange indeed.  using the latest versions of both windows 10 pro and NVda.

Tony

--

Check out my website for NVDA tutorials and other blindness related material at http://www.accessibilitycentral.net Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers. To find out which locations (or location) is near to you please visit http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.