Re: what in the world is happening with firefox and nvda

Tony Ballou

Hi Shawn,

recently while working on 2 different PCS for 2 friends,  I found that
the closest thing that will perform in the ways you want is believe it
or not malware bytes. In both the paid and free versions, I was able to
create exceptions for programs which was what both of my clients needed,
without much of a problem, using the interface is a matter of tabbing
around the screen to the different parts of the program, and it is
accessible with NVDA. I am seriously considering making the jump to the
premium version of the program for both of my systems myself. It is
increasingly becoming more and more difficult to find antivirus and
security programs with decent accessibility support.


On 8/22/2017 3:52 AM, Shaun Everiss wrote:

Well to be honest I'd just reinstall windows.

hitman is made by sophos now.

I am still searching for a good antivirus, I'd prefur not to pay
expensive subscriptions for something that may or may not stay
accessible though.

And if it is accessible, I want it to be msse accessible in other
words, I want it to fully work with either an addon or not.

Thats the way its going to have to be.

Msse is good access wize, but protection wize well I want something
that is easy to put exclusions for blind games and the like, I want
something I can control and configure easily and I want something
which performs and does not bog down the system or add extra unwanted

I also want to trust my security program and not have to bother withit
unless I need to msse does that.

I need something with a accessible interface that uses standard
controls, etc.

If it needs to be a subscription for my 3 pc network and maybe others
I want something low cost to.

An entire suite will be nice I guess but its not needed.

On 22/08/2017 2:21 p.m., Gene wrote:
Maybe files have been unregistered by the program but I'd be worried
that files have been removed.  Does the program quaranteen files or
just remove them?

Also, does the person have system restore points from before the
problem started?
And if files have been removed that are Windows files, not just
unregistered, and if no restore points are available from before the
time the problem started, is there a way to repair Windows that will
restore the files?  I don't know enough about repairing Windows or
having Windows replace missing files to comment further.

----- Original Message -----

From: Tony Ballou
Sent: Monday, August 21, 2017 8:48 PM
Subject: Re: [nvda] what in the world is happening with firefox and nvda

Hi Gene,

I think I know what's happened. While at my friend's house we updated
her hitman pro antivirus to the latest version and all seemed to work
well until I went into firefox.  I'm testing the same set of
scenarios on my system here at home and have gotten the exact same
problems that she has. I've sent the information on to my sighted
partner and between the 2 of us we should be able to straighten
things out. We will also put together a piece on this and send it to
the folks who make the antivirus program to let them know that this


On 8/21/2017 8:55 PM, Gene New Zealand wrote:

   Hi Tony

   I know the first email from off my website that fixed my problem
but it has to be done exactly the way it was sent.

   The later one for windows 10 i was not aware of until i posted a
attachments and jamie pointed me towards the comments on the others.
I see they were for windows 7 and 8 and 10 and there were some
patches but i think they were for 7 and 8?

   hopefully they get it sorted. If or when it fixes it get them to
save a restore point in windows.

   Gene nz

   On 22/08/2017 12:49, Tony Ballou wrote:

Hey Gene,

Thanks for this information mate. Because registry editing may come into
play, I explained what was happening in Firefox to my partners earlier
today. I've sent them the stuff you gave me and we will give the
solutions a try. I'll keep you posted on how things workout.


On 8/20/2017 5:45 PM, Gene New Zealand wrote:
Hi Tony

the link to the page where the other fixes are can be found at

This is what i just copied off it and there looks to be a reg patch but
think it is for windows 7 or 8.

8. On Windows 10 (both 32 and 64 bit), also enter the following command:
9. On Windows 10 64 bit, also enter the following command:

Gene nz

On 21/08/2017 09:13, Tony Ballou wrote:
Hey Gene,

It has said unknown in Thunderbird yes indeed. I haven't played with
edge.  However, I am seeing many of those symptoms that you're talking
about in Firefox .


On 8/20/2017 5:05 PM, Gene New Zealand wrote:
Hi tony

can you tell me if nvda is doing any of the following? In all browsers
is he saying unknown or will not speak the contents of the web page? did
the page fully load try the f5 key to do this or use the nvda key + f5
key and see if it plays nicely?

Does he work in microsoft edge and read out the contents?

Down on the running application area on the task bar does nvda speak any
of the programs there?

When you hit the applications key does nvda speak any of the menus as
you arrow down it?

If you are running mozilla thunder bird does it say unknown as you tab
into it or try to get to messages or the menus it would be the same for
mozilla fire fox.

Gene nz

On 21/08/2017 08:32, Tony Ballou wrote:
howdy mates

for some reason nVDA and firefox are having quite a time getting along
with each other now.  When web pages come up you get the announcement
that the page is up, however, nothing else works. Tabbing through the
page for links, browse mode keystrokes, everything appears to be shot.
Does anyone know what happened, and a fix for it if there is one?  Very
strange indeed.  using the latest versions of both windows 10 pro and


       Check out my website for NVDA tutorials and other blindness
related material at Regardless of
where you are in New Zealand if you are near one of the APNK sites
you can use a copy of the NVDA screen reader on one of their
computers. To find out which locations (or location) is near to you
please visit
(Aotearoa People's Network Kaharoa). To find an NVDA certified expert
near you, please visit the following link The certification page contains
the official list of NVDA certified individuals from around the
world, who have sat and successfully passed the NVDA expert exam.

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