Re: Unable to Install NVDA 17.3 on HP laptop

Akbar S. Currim <raahzam@...>

No problem installing any other software including MS Office and
others. Yes I have Eloquence for NVDA running on both laptops with no


On 8/29/17, Brian's Mail list account via Groups.Io
<bglists@...> wrote:
Have you tried running as administrator. You do not say what the type of
account you have on this laptop allows you to do. Can is install other
software without any issues?
I noticed Eloquence in there. Does this mean that there is already a copy
of nvda with that synth set on the computer already?

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----- Original Message -----
From: "Akbar S. Currim" <raahzam@...>
To: <>
Sent: Tuesday, August 29, 2017 8:09 AM
Subject: [nvda] Unable to Install NVDA 17.3 on HP laptop


I tried to install NVDA17.3 on my HP laptop and although I could
download the new version without any difficulty and also after
clicking to install it when I got the message to do so the configuring
progress went on and on for at least 20 minutes and after that I got
an error message saying that the installation failed. I tried the
same thing three times with the same result. Could someone please
enlighten me as to what is happening and how I could remedy the same.

Incidentally I had no problem updating NVDA on my second laptop which
is an Asus. Both laptops are running Win 10 duly updated to the
latest version. On the second laptop the installation took only a few
minutes and there was no problem at all.

I give below the log I received for the installation failure. Any
help would be greatly appreciated.

Thanks and regards,


Log for failure:
INFO - __main__ (10:41:42.874):
Starting NVDA
INFO - core.main (10:41:43.140):
Config dir: C:\Users\Akbar\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (10:41:43.140):
Loading config: C:\Users\Akbar\AppData\Roaming\nvda\nvda.ini
INFO - core.main (10:41:43.154):
NVDA version 2017.3
INFO - core.main (10:41:43.154):
Using Windows version 10.0.15063 workstation
INFO - core.main (10:41:43.154):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016,
20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (10:41:43.154):
Using comtypes version 0.6.2
INFO - synthDriverHandler.setSynth (10:41:43.940):
Loaded synthDriver eloquence
INFO - core.main (10:41:43.940):
Using wx version msw (classic)
INFO - brailleInput.initialize (10:41:43.940):
Braille input initialized
INFO - braille.initialize (10:41:43.940):
Using liblouis version 3.2.0
INFO - braille.BrailleHandler.setDisplayByName (10:41:43.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (10:41:43.994):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:41:43.994):
UIAutomation: IUIAutomation3
INFO - core.main (10:41:45.861):
NVDA initialized
ERROR - gui.installerGui.doInstall (11:26:41.197):
Failed to execute installer
Traceback (most recent call last):
File "gui\installerGui.pyo", line 32, in doInstall
File "config\__init__.pyo", line 182, in execElevated
File "shellapi.pyo", line 42, in ShellExecuteEx
WindowsError: [Error 1223] The operation was canceled by the user.
ERROR - gui.installerGui.doInstall (11:26:41.198):
Installation failed: [Error 1223] The operation was canceled by the user.

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