Re: Outlook 2016 stopped by NVDA


Rui Fontes
 

Hi Joseph!

Please, let me make a suggestion...

Reading the solutions presented by the person who sent to the list, we have learned some things...
So, my suggestion is:
Commenting in the list, without naming authors, all working solutions, mentioning why should be done this way and not others...

Rui


-----Mensagem Original-----
De: Cearbhall O'Meadhra
Data: 31 de agosto de 2017 22:37
Para: nvda@nvda.groups.io
Assunto: Re: [nvda] Outlook 2016 stopped by NVDA

Garry,

I really thought you had put your finger on something there! However, control + shift + Tab opens the folder list all right, as does control + y, but, again, Outlook seized up and timed out before opening the folder.

These shortcuts are all delivering the folder list but the action of switching from the Inbox to the folder or from one folder to another is getting tangled up in something that involves NVDA, I am sure.

I have checked on GitHub but I cannot find any reports of this failure.


All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@blbc.ie

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gary Bowers
Sent: Thursday, August 31, 2017 10:04 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook 2016 stopped by NVDA

Try going to the sub-folders by using
Control+Shift+Tab

That should work when Control+Y doesn't work correctly.

Gary in Texas



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Thursday, August 31, 2017 12:13 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook 2016 stopped by NVDA

Please, please, can someone help me with this problem?

Every day now, NVDA is breaking Outlook 2016 as soon as I try to open a sub folder.
I can send and receive messages in the Inbox without any problem. I can send messages into any subfolder from the Inbox. If I try to go to the subfolder from the Inbox using control -y, Outlook hangs and then the following announcement appears:
Microsoft Outlook has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
Close program

After this Outlook closes and I drop back to the desktop.

I am using Office 2016 in Windows 10 - latest update and NVDA 2017.3 - also latest update.

This problem has been happening at random over the past three months, but, lately, has become chronic.

I am very fond of NVA and prefer to use it for everything. I was astonished to find that JAWS 17 was able to operate Outlook without this problem and that is still the case. I am convinced, therefore, that this is a problem caused by NVDA conflicting with something in Outlook.

All suggestions very welcome! This is really frustrating and I cannot find any solution.


All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@blbc.ie

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