Re: Unable to Install NVDA 17.3 on HP laptop

Akbar S. Currim <raahzam@...>

You are brilliant. Being unable to install even from a portable copy
I asked my sighted son to take a look at it. Apparently a window was
opening which was completely inaccessible which was asking to confirm
to allow to install the programme which I was not aware of. When he
(my son) clicked to allow it and then the installation went through
without a hitch.

Thanks to all and sorry for the bother.


On 9/2/17, Brian's Mail list account via Groups.Io
<> wrote:
It could just be that something like an anti virus has updated since the old

install and also it could be that new code in the latest nvda is only now
falling foul of malware filtering. Normally such programs would tell you
though, unless its a message which is inaccessible of course.

It would really need a sighted person with hands on the machine to solve it

I think. Its going to be something really annoyingly simple I'm sure.
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----- Original Message -----
From: "nasrin khaksar" <>
To: <>
Sent: Friday, September 01, 2017 3:26 PM
Subject: Re: [nvda] Unable to Install NVDA 17.3 on HP laptop

did you try nvda without eloquence?
by default, it only has espeak and i dont think that the problem
relates to eloquence.

also, system requirements for nvda 17.2 and 17.3 are the same.

On 9/1/17, Akbar S. Currim <> wrote:
The Eloquence which I have is quite recent and it is also installed on
my second laptop on which I had no problem updating. The "alt-tab"
method has tried by me several times and makes no difference.
Besides, when the updated version of NVDA finishes downloading it
automatically says that the download is complete and it will now
update the existing version of NVDA. with the negative result already
explained So I think I will just go ahead and make a portable version
from my proper working NVDA from my second laptop and install it from
there. I have not had any time as yet to do that but maybe I will get
down to doing it over the weekend.

On 9/1/17, Gene <> wrote:
I said entity because I have no idea who owns it now. It's probably a
company but since I didn't know, I said entity.


From: Brian's Mail list account via Groups.Io
Sent: Thursday, August 31, 2017 1:31 PM
Subject: Re: [nvda] Unable to Install NVDA 17.3 on HP laptop

Well entity?
It sounds exactly like it even to the lisp!
I got mine on an old cd called Home Page reader by IBM it was a
Goes back a very long way!

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----- Original Message -----
From: "Gene" <>
To: <>
Sent: Thursday, August 31, 2017 12:12 PM
Subject: Re: [nvda] Unable to Install NVDA 17.3 on HP laptop

Via Voice isn't Eloquence. it is similar in sound and performance, but
isn't the same program and isn't owned by the same entity.

----- Original Message -----

From: Brian's Mail list account via Groups.Io
Sent: Thursday, August 31, 2017 5:05 AM
Subject: Re: [nvda] Unable to Install NVDA 17.3 on HP laptop

I've not noticed this on any of the legal Eloquence drivers, even the
sapi 4 one called via voice. I agree that old hacked one was rubbish
anyone using that still would probably have no hair left by now.
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----- Original Message -----
From: "Austin Pinto" <>
To: <>
Sent: Thursday, August 31, 2017 9:05 AM
Subject: Re: [nvda] Unable to Install NVDA 17.3 on HP laptop

this may be caused by an old version of elequence.
before you update switch to espeak then upgrade and then switch back.
also do a restart of your laptop.
i dont mean shutdown and restart.
i mean a full restart.

On 8/31/17, Shaun Everiss <> wrote:

Hmmm did you try to alt tab a few times.

Sometimes I get a uac prompt, usually it pops up but if I for example
have more than a couple windows open then it may be hidden.

The trick is to know how long something should take to download and
you heard the completed sound or think it should be well should be,
you need to alt tab.

On the other hand, the other way you can handle this is download the
main exe file, close everything window wise and run that.

On 31/08/2017 6:39 p.m., Akbar S. Currim wrote:
I retried the update with the same result and installation failed.
The update downloaded fine and then stated that my existing copy
be updated and asked me to click OK which I did. After that I keep
getting a message saying "please wait-your existing copy of NVDA is
being updated" and this goes on repeating with simultaneous beeps
indefinitely untill finally it says that the update installation
failed. How do I get over this problem? Should I remove the
copy of NVDA and install a fresh copy from scratch?

Alternatively, is it possible to make a portable copy from my other
laptop which has a proper working version and try to reinstall from
that? In that case if it is possible, then I would be spared from
reconfiguring NVDA all over again to suit my needs.

On 8/29/17, Akbar S. Currim <> wrote:
I got no such notification on either of the laptops. Anyway I will
try your suggestion tomorrow as I am travelling now. Will get back
you after that with the result.



On 8/29/17, Quentin Christensen <> wrote:
When you go to install a program, Windows pops up a dialog
you are about to change the system and you need to accept that
can install the program. Sometimes this dialog appears behind
windows. In that case, you may need to alt+tab to it if it

That is usually the reason for this kind of problem.



On Tue, Aug 29, 2017 at 5:09 PM, Akbar S. Currim


I tried to install NVDA17.3 on my HP laptop and although I could
download the new version without any difficulty and also after
clicking to install it when I got the message to do so the
progress went on and on for at least 20 minutes and after that I
an error message saying that the installation failed. I tried
same thing three times with the same result. Could someone
enlighten me as to what is happening and how I could remedy the

Incidentally I had no problem updating NVDA on my second laptop
is an Asus. Both laptops are running Win 10 duly updated to the
latest version. On the second laptop the installation took only
minutes and there was no problem at all.

I give below the log I received for the installation failure.
help would be greatly appreciated.

Thanks and regards,


Log for failure:
INFO - __main__ (10:41:42.874):
Starting NVDA
INFO - core.main (10:41:43.140):
Config dir: C:\Users\Akbar\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (10:41:43.140):
Loading config: C:\Users\Akbar\AppData\Roaming\nvda\nvda.ini
INFO - core.main (10:41:43.154):
NVDA version 2017.3
INFO - core.main (10:41:43.154):
Using Windows version 10.0.15063 workstation
INFO - core.main (10:41:43.154):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016,
20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (10:41:43.154):
Using comtypes version 0.6.2
INFO - synthDriverHandler.setSynth (10:41:43.940):
Loaded synthDriver eloquence
INFO - core.main (10:41:43.940):
Using wx version msw (classic)
INFO - brailleInput.initialize (10:41:43.940):
Braille input initialized
INFO - braille.initialize (10:41:43.940):
Using liblouis version 3.2.0
INFO - braille.BrailleHandler.setDisplayByName (10:41:43.940):
Loaded braille display driver noBraille, current display has 0
WARNING - core.main (10:41:43.994):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:41:43.994):
UIAutomation: IUIAutomation3
INFO - core.main (10:41:45.861):
NVDA initialized
ERROR - gui.installerGui.doInstall (11:26:41.197):
Failed to execute installer
Traceback (most recent call last):
File "gui\installerGui.pyo", line 32, in doInstall
File "config\__init__.pyo", line 182, in execElevated
File "shellapi.pyo", line 42, in ShellExecuteEx
WindowsError: [Error 1223] The operation was canceled by the
ERROR - gui.installerGui.doInstall (11:26:41.198):
Installation failed: [Error 1223] The operation was canceled by

Quentin Christensen
Training and Support Manager

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