You may need some sighted assistance doing this but it should fix things.
Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane” check for the following symptoms:
In all of your browsers, or the Mozilla Thunderbird email client, no matter what you do, you still hear “unknown” or “pane”.
In the browser, email client and other menus you notice you cannot get into your menus, or you are unable to use the quick navigation keys
When you have been told the page is loaded and notice strange behaviour
Mozilla Thunderbird saying unknown while you try to navigate it
Your applications key does not work with it being spoken out and other strange behaviour in Windows
The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above) NVDA might seem like it is still working properly but it may not be completely in Windows and other programmes.
You could try the following solution which will allow you to re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in “command prompt”. Once you have located command prompt, in the search results, press the Applications key to bring up the context menu. Arrow down to select “run as administrator” and
press the Enter key. This will take you to a command prompt window. This will not be spoken out. You may need sighted assistance for this.
Type in the following command
for %x in (c:\windows\system32\*.dll) do regsvr32 /s %x
This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt + F4 key. You should notice now where NVDA was saying “unknown” as in some examples given, NVDA should now read the icons in the running applications area of Windows, speak the content
of the webpage and menus, and also in Mozilla Thunderbird and other places in Windows including the Windows applications context menu.
Hope this helps.
On 9/22/2017 12:32 PM, Pettyjohn, Chris G. (FTC) wrote:
I'm on the NV Access homepage. None of the navigation links are spoken when tabbed to. Pressing h does not go through headings, it just says 'h'. Pressing NVDA+f7 opens a caret browsing
dialog box. What have I done?