It's possible too that your active window was hidden behind
another window. Since you had word open with a blank document,
it's likely they were seeing that window, and the notepad window
you had open working was hidden behind one or more other windows.
This happens to me all the time when I ask for sighted help, the
first thing the sighted help needs to do is move all the windows
around until they find the window I'm working in. It's likely you
experienced something similar.
On 11/7/2017 7:43 PM, Quentin
It could be you have some windows (like WordPad
maybe?) set quite small. NVDA can still work with it, but
visually your sighted colleague might only be able to see the
ribbon etc. If you press WINDOWS+UP ARROW it should maximise
the current window to take up the full screen.
If you often work with a sighted colleague and would like
them to be able to better tell where NVDA is working with the
focus, you could install the "Focus highlight" add-on which
draws a coloured box around the object which currently has
focus. It doesn't change how NVDA works but can make it
easier for sighted users sitting next to you.
You can install that by pressing NVDA+n to open the NVDA
menu, then T for tools then go down to "Add-on manager" and
Training and Support Manager