Re: Kudos to the Microsoft disability desk
Brian's Mail list account
You have not had any problems compared to those who first invite in a sighted person who knows very little about computers let alone blind access and then when I get there I have to not only fix the problem but the problems created by a mouse clicking user who sets everything how they are used to it not how it works with a screenreader grr.toggle quoted messageShow quoted text
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----- Original Message -----
From: "Shaun Everiss" <sm.everiss@...>
Sent: Tuesday, November 21, 2017 11:02 PM
Subject: Re: [nvda] Kudos to the Microsoft disability desk
Actually its not all the tech's fault over the last little while I have
been having an issue between my dad refered here as the user and me the
admin of the network with the winmail.dat issue.
I have always handled this issue.
Suddenly ms rings me as I expected quoting the case number.
Fine, but suddenly the user is there he wants to make sure its microsoft
and not a spammer.
Can I please handle this.
My mistake was getting up.
So he hogs the call to the tech and handles the issue instead of asking
me for things he handles it all.
He wants my case number which I just handed him.
He takes control of the issue which while I know not much more than him
he knows almost nothing about exactly what is going on he can't even
follow what is going on.
Suddenly its over, the call is over.
I come back, and check right away I see logging is on and a few other
After completing a office repair and a few other things searching on the
net and hoping its all gone I come back in and well the issue is still
While this was a small problem I now have no idea on the problem's
status and the user is no help in that reguard.
I have had worse issues than that, once my brother wanted to convert a
file and well, instead of looking for me he decides to randomly do it.
After a reformat to get rid of all the spyware the issue is still not
Eventually he gives me the file and I do it and give the right one back.
Further a field in at least 3 sepperate occasions 2 of my remote users
have decided to take issues complex enough on their own for me to solve
and tried to do it themselves.
One of them took it on himself to copy his user account straight into
another folder without following the correct procedure.
This same user then tried to get a skype recording program that was free.
I had to remove and recreate his user account and then after a lot of
cleaning and reformatting was able to finally get down to the problems
and fix them which were quite simple.
In another instance, the same guy had a problem, something on his system
or online said his system was not secure.
He had had a lot of icons that were popping up which he assumed were
I spent most of the night clearing spyware off the system and recreating
The icons were in fact his various programs with updates and other
things wanting his attention.
I have also had the case where people have got a virus and instead of
getting the right amount of tools to clear it, take a nuke, a sledge
hammer and a bulldoser to do it all for them.
The virus is gone.
Most of the system is gone, guess who has to remove all the software,
install a single tool and clear off the junk taking off the hard drive,
defrag the drive, update the os and make it work.
Guess who has the job of staying up all night fixing things, not to
mention everything needs code authorisation again, and after that
windows was alegal, I had to ring ms to get key resets to.
So yeah as a tech myself I really do wish the users don't but in when I
am trying to handle issues they pass on to us.
On 22/11/2017 10:54 a.m., Tony Ballou wrote: