-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 6:24 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Try googling webroot removal tool.

On 11/23/2017 4:38 PM, Rosemarie Chavarria wrote:

I don't know why Best Buys even installed the program in the first
place. I tried programs and features but it didn't work. I also tried
to see if I could uninstall it from the system tray but that didn't
work either. It's gonna be hard to get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Kevin Cussick via Groups.Io
Sent: Thursday, November 23, 2017 2:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

I used to work helping other blind computer users get started. this
program is a pest and you need to get rid of it I have had 2 systems
with it on it and it caused no end of problems with nvda. I can't
remember how hard it is to get rid of but try programs and features first.

On 23/11/2017 15:10, Gene wrote:

It's web root.
Gene
----- Original Message -----
*From:* Brian's Mail list account via Groups.Io
<mailto:bglists@...>
*Sent:* Thursday, November 23, 2017 1:51 AM
*To:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
*Subject:* Re: [nvda] can't upgrade to the nvda 2017.4 rc

Hmm when I look up web rooter it gives me Canadian plumbers!
Brian

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----- Original Message -----
From: "Rosemarie Chavarria" <knitqueen2007@...
<mailto:knitqueen2007@...>>
To: <nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


> Hi, everyone,
>
>
>
> I'm using narrator to write this message. I tried to update to
nvda
2017.4
> RC but when I tried to update to that version, something blocked
it from > coming up. I called the microsoft disability line and they
couldn't get it > to come up either. When Best Buys repaired my
computer, they put on this > thing called web rooter or something
like that. I don't know what to do.
> They also installed C cleaner which I really didn't need. How do
I allow > web > rooter to unblock nvda so I can upgrade?
>
>
>
> Thanks for your help in advance.
>
>
>
>
>
>
>
> Rosemarie
>
>
>
>
>
>