Re: NVDA will simply not run


Quentin Christensen
 

In the %tmp% folder you should find a couple of "nvda" log files.  Hopefully they will have information we can use.  If you can e-mail me those I'd be happy to have a look.

See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information about what is in those files and more on how to get to them.

Kind regards

Quentin.

On Sat, Nov 25, 2017 at 11:32 AM, <ely.r@...> wrote:

Thanks for that suggestion. I did, and as I thought, when I tried running NVDA, though nothing happened, the Profiles folder was restored. It is empty.

 

Rick

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Chris
Sent: Friday, November 24, 2017 5:25 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA will simply not run

 

Did you try deleting the nvda profile folder in update?

 

 

From: ely.r@...
Sent: 24 November 2017 21:57
To:
nvda@nvda.groups.io
Subject: [nvda] NVDA will simply not run

 

Until recently, NVDA was running fine on my Windows 10 desktop. I do not run it at startup but from a desktop shortcut, so the run at startup issue is not the problem. I can run JAWS 18 and Narrator without any issue.

I have uninstalled and reinstalled the program, and though I would get the “installed successfully” message, it would not run by clicking on the “run now” button on the install program nor from the desktop. I even went to the actual app in the X86 program group, and no luck there.

I just downloaded version 2017. 4 RC 2 and did an install of it after uninstalling the previous version. Again, I received the installed successfully message but again no luck. NVDA does not appear in the running programs group.

Any suggestions would be much appreciated.

Rick

 




--
Quentin Christensen
Training and Support Manager

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