Re: NVDA will simply not run

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For info I've never had much luck with the crash dump files myself.

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----- Original Message -----
From: "Quentin Christensen" <>
To: <>
Sent: Saturday, November 25, 2017 7:36 AM
Subject: Re: [nvda] NVDA will simply not run

In the %tmp% folder you should find a couple of "nvda" log files.
Hopefully they will have information we can use. If you can e-mail me
those I'd be happy to have a look.

See for
information about what is in those files and more on how to get to them.

Kind regards


On Sat, Nov 25, 2017 at 11:32 AM, <> wrote:

Thanks for that suggestion. I did, and as I thought, when I tried running
NVDA, though nothing happened, the Profiles folder was restored. It is


*From:* [
<>] *On Behalf Of *Chris
*Sent:* Friday, November 24, 2017 5:25 PM
*Subject:* Re: [nvda] NVDA will simply not run

Did you try deleting the nvda profile folder in update?

*From: *
*Sent: *24 November 2017 21:57
*To: *
*Subject: *[nvda] NVDA will simply not run

Until recently, NVDA was running fine on my Windows 10 desktop. I do not
run it at startup but from a desktop shortcut, so the run at startup issue
is not the problem. I can run JAWS 18 and Narrator without any issue.

I have uninstalled and reinstalled the program, and though I would get the
“installed successfully” message, it would not run by clicking on the “run
now” button on the install program nor from the desktop. I even went to the
actual app in the X86 program group, and no luck there.

I just downloaded version 2017. 4 RC 2 and did an install of it after
uninstalling the previous version. Again, I received the installed
successfully message but again no luck. NVDA does not appear in the running
programs group.

Any suggestions would be much appreciated.


Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:
Twitter: @NVAccess

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