----- Original Message -----
From: "Quentin Christensen" <quentin@nvaccess.org>
To: <nvda@nvda.groups.io>
Sent: Saturday, November 25, 2017 7:36 AM
Subject: Re: [nvda] NVDA will simply not run


In the %tmp% folder you should find a couple of "nvda" log files.
Hopefully they will have information we can use. If you can e-mail me
those I'd be happy to have a look.

See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for
information about what is in those files and more on how to get to them.

Kind regards

Quentin.

On Sat, Nov 25, 2017 at 11:32 AM, <ely.r@comcast.net> wrote:

Thanks for that suggestion. I did, and as I thought, when I tried running
NVDA, though nothing happened, the Profiles folder was restored. It is
empty.



Rick

*From:* nvda@nvda.groups.io [mailto:nvda@nvda.groups.io
<nvda@nvda.groups.io>] *On Behalf Of *Chris
*Sent:* Friday, November 24, 2017 5:25 PM
*To:* nvda@nvda.groups.io
*Subject:* Re: [nvda] NVDA will simply not run



Did you try deleting the nvda profile folder in update?





*From: *ely.r@comcast.net
*Sent: *24 November 2017 21:57
*To: *nvda@nvda.groups.io
*Subject: *[nvda] NVDA will simply not run



Until recently, NVDA was running fine on my Windows 10 desktop. I do not
run it at startup but from a desktop shortcut, so the run at startup issue
is not the problem. I can run JAWS 18 and Narrator without any issue.

I have uninstalled and reinstalled the program, and though I would get the
“installed successfully” message, it would not run by clicking on the “run
now” button on the install program nor from the desktop. I even went to the
actual app in the X86 program group, and no luck there.

I just downloaded version 2017. 4 RC 2 and did an install of it after
uninstalling the previous version. Again, I received the installed
successfully message but again no luck. NVDA does not appear in the running
programs group.

Any suggestions would be much appreciated.

Rick

--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/

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