Hi, Gene NZ,
That's what I had to do the other night when web root anywhere blocked me from installing NVDA 2017.4 RC 2. Luckily I have NVDA 2017.3 in my downloads folder so I was able to use it until I got rid of web root anywhere.
so are you saying if you click on the shortcut on the desktop nvda does not start up? or if you use the asigned hot keys?
Or is it not creating the folders etc that you see under all apps?
I guess maybe what i would do is use narrator to completely uninstall nvda.
make sure you do have a working copy of nvda some where like the 2017.3 release etc.
Next to make sure nvda is fully gone including the settings do the following.
Press the Windows key + letter R and when the run dialogue comes up type in the following. %appdata% then press the enter key.
locate the nvda folder and delete it.
Now just close that screen use the alt key + f4 key to do this.
some times you may have to reboot the computer or shut it down then restart it I think some of us do this if asked to by the program.
Now reinstall nvda from the 2017.3 file or what ever you used.
If a UAC screen comes up use the alt key + letter y so that nvda gets installed.
have you got another program that could be stopping it like a antivirus? if this is the case if you can disable it to install it then reinable it. Some anti viruses will try to block it and you may need to make a exception for nvda. You should not have to do it though but did have it happen with AVG one time.
Until recently, NVDA was running fine on my Windows 10 desktop. I do not run it at startup but from a desktop shortcut, so the run at startup issue is not the problem. I can run JAWS 18 and Narrator without any issue.
I have uninstalled and reinstalled the program, and though I would get the “installed successfully” message, it would not run by clicking on the “run now” button on the install program nor from the desktop. I even went to the actual app in the X86 program group, and no luck there.
I just downloaded version 2017. 4 RC 2 and did an install of it after uninstalling the previous version. Again, I received the installed successfully message but again no luck. NVDA does not appear in the running programs group.
Any suggestions would be much appreciated.
Check out my website for NVDA tutorials and other blindness related material at http://www.accessibilitycentral.net Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers. To find out which locations (or location) is near to you please visit http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.