Re: I'm dissappointed
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First, welcome to NVDA mailing list.
To start with, what are your expectations about NVDA’s tech support in general? Do you prefer an email forum, a dedicated tech support number, or a hands-on guide for you and your students?
As for NVDA instructions: what areas of NVDA are you most comfortable with and not comfortable at the moment? What commands or concepts you and your students are finding easiest to grasp? What commands or concepts are most confusing to you and your students? What areas of NVDA do you and your students find lacking in terms of what you need to learn?
Lastly, regarding JAWS: what areas seem most interesting and worthwhile to learn? What do you think NVDA should learn from JAWS and vice versa? What commands and concepts seem easy or confusing for you as you use JAWS?
I do understand that it is a bit odd for me to ask about another screen reader here. But I think it is important to ask about other products so NVDA community can provide you with better experience and satisfaction. Thanks.
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of susan@...
I am a teacher of students with visual impairments. One of my students is learning to use a screen reader and I decided to adopt NVDA. Tireless hours training have been spent training myself through videos, websites, youtubes, etc. I started training my student and implementing it with his school work. We have found what works one day does not always work the next day. What has been frustrating is how difficult it is to get tech support for NVDA on the spot as we sometimes need in the educational setting. We have very limited hours in a school day to complete our training and work with students with visual impairments. Their curriculum extends beyond the core curriculum as we all know and efficiency with support is critical. I am starting to use JAWS with my student and it has been seemless and working well. I really want to adopt NVDA but it has been very frustrating. We teach our students to brainstorm and contact tech support when needed but NVDA does not make it easy for our students to do this. Our students are the future of NVDA as future screen readers. Thoughts?