Re: I'm dissappointed

brian <sackriderbrian45@...>

Why don't we use trained volunteers who would have to pass a certification and let them wait by the phone or skype for tech support.  People who are advanced users of nvda could be people who could do this. This would give blind people who don't have anything to do somthing to do.

Brian Sackrider

On 12/23/2017 2:36 PM, Shaun Everiss wrote:
Hmmm how would one go about doing this.

Firstly you would need some way to handle this.

I guess if it was all done via skype it could be done but I certainly do not have time to sit round on a  waiting for calls on nvda.

For mail ie email we have this list for global support and the tech lists at least in new zealand do handle nvda questions and issues if they get posted there.

There is the blind organisation I am in and they have an accessibility centre of sorts that covers all support I suspose nvda to but who knows.

Its an organisation so like all of them they want you to use jaws but who knows a lot of that has changed a lot.

On 24/12/2017 8:22 a.m., Rui Fontes wrote:
I think the better solution is each NVDA country community having some kind of support center, by phone or by mail...

At least in Portugal we serve as a kind of support center for NVDA... by phone, Skype or mail...


Rui Fontes
Tiflotecnia, Lda.

Às 18:55 de 23/12/2017, Shaun Everiss escreveu:
Well nvda  does not use a traditional support line, the email list is support for most part.

I think there is a toll call service in australia that the devs run which you can buy, all reader groups have a trained tech support call centre, we have mike and maybe other devs doing support but its not a full support group.

Being that this is opensource and not payed for like jaws I am not sure how we can fix this shortfall.

Technically I guess we can have groups on skype and or whats app for nvda support but you really need someone to pick up that phone and dial support.

Here is the thing, a number of  devs and a few are payed but most of us are not.

Having used jaws, and dolphin products while I have needed support for most of my comercial product use its never been that much and email has been most of it but if I need a responce the phone is always the best especially if the computer does not work right.

On 24/12/2017 4:43 a.m., susan@... wrote:
I am a teacher of students with visual impairments. One of my students is learning to use a screen reader and I decided to adopt NVDA. Tireless hours training have been spent training myself through videos, websites, youtubes, etc. I started training my student and implementing it with his school work. We have found what works one day does not always work the next day. What has been frustrating is how difficult it is to get tech support for NVDA on the spot as we sometimes need in the educational setting. We have very limited hours in a school day to complete our training and work with students with visual impairments. Their curriculum extends beyond the core curriculum as we all know and efficiency with support is critical. I am starting to use JAWS with my student and it has been seemless and working well. I really want to adopt NVDA but it has been very frustrating. We teach our students to brainstorm and contact tech support when needed but NVDA does not make it easy for our students to do this. Our students are the future of NVDA as future screen readers. Thoughts?



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