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That's hardly the first suggestion on this list and
I doubt on other lists. At times, this suggestion is made because people
don't know the answer or because some problems are difficult to solve by back
and forth messages by e-mail. Someone remoting into the computer may solve
some kinds of problems much faster and perhaps problems that wouldn't be solved
on lists either because of lack of knowledge or the difficulty in solving some
problems by exchanging messages.
But since peoples' experiences, as they report
them, vary widely when they call, evidently some techs are competent and some
aren't, I would caution people that it is better to ask about a problem here
first and, those who know enough, when they call the disability line, should
have the tech tell them what is going to be done so that if something doesn't
sound correct, it can be not approved.
But I was talking about technical support offered
by the NVDA community in some way, in my last message. I enjoy answering
questions and solving things on lists. If I had something like a shift,
where I received phone calls for a certain number of hours a day, that would be
more like a job and I might want to be paid for it. Because of
possible limitations in finances, I might not ask to be paid nearly what my
services would be worth, but I might still want to be paid something, five or
seven dollars an hour and that would be a very cheap price, considering how much
good technical support is worth. That's not even minimum wage in the
----- Original Message -----
Sent: Thursday, December 28, 2017 6:48 AM
Subject: Re: [nvda] I'm dissappointed
I agree. Trying to trouble shoot things regardless of what
screen reader on any version of WIN is the NO.1 priority. The number one song
ahem suggestion as of late here and on the WIN 10 year has been call the MS
disability help desk. It seems like that’s the first thing as of late that gets
spouted off the mouth. This is my chief complaint. Its getting old. That’s why
their lists like this. Somebody is bound to know the answers to XYZZ question.
Help desk or taking PC or laptop in to a local shop should be a last resort.
Sent from Mail for Windows
Perhaps, but a
fundamental question as barely been discussed, if at all. NVDA is
free. Does that mean services related to it should be free and to what
extent? If you are going to expect someone to do something like a job,
that is, sit around and wait for calls a certain number of hours a day, some
people might be willing to do that. That doesn't mean that it is
reasonable to assume that enough people will be willing to do so to build a
corps of enough people around the world. Knowing how to teach and
troubleshoot well are valuable skills and, depending on the problems presented,
the solutions or what is taught may take time and effort. Why would
peoples' skills and knowledge be assumed to be available for free? That
devalues both. I enjoy writing instructions and helping with problems on
an e-mail list where I control what I write and how often and when I look at
list mail when I want. Sitting Waiting for a phone to ring, being at the
call of anyone who decides to call at any time for a number of hours a
day, is a lot more like work, at least to me.
----- Original Message
Sent: Wednesday, December
27, 2017 9:59 PM
Subject: Re: [nvda] I'm
Why don't we
use trained volunteers who would have to pass a
certification and let them
wait by the phone or skype for tech support.
People who are advanced
users of nvda could be people who could do this.
This would give blind
people who don't have anything to do somthing to do.
On 12/23/2017 2:36 PM, Shaun Everiss wrote:
how would one go about doing this.
> Firstly you would need some
way to handle this.
> I guess if it was all done via skype it
could be done but I certainly
> do not have time to sit round on a
waiting for calls on nvda.
> For mail ie email we have this list
for global support and the tech
> lists at least in new zealand do handle
nvda questions and issues if
> they get posted there.
There is the blind organisation I am in and they have an accessibility
centre of sorts that covers all support I suspose nvda to but who
> Its an organisation so like all of them they want you to
use jaws but
> who knows a lot of that has changed a
> On 24/12/2017 8:22 a.m., Rui Fontes
>> I think the better solution is each NVDA country community
>> some kind of support center, by phone or by
>> At least in Portugal we serve as a kind of
support center for NVDA...
>> by phone, Skype or
>> Tiflotecnia, Lda.
18:55 de 23/12/2017, Shaun Everiss escreveu:
>>> Well nvda
does not use a traditional support line, the email list
support for most part.
>>> I think there is a toll
call service in australia that the devs run
>>> which you can buy,
all reader groups have a trained tech support
>>> call centre, we
have mike and maybe other devs doing support but its
>>> not a full
>>> Being that this is opensource and
not payed for like jaws I am not
>>> sure how we can fix this
>>> Technically I guess we can have
groups on skype and or whats app for
>>> nvda support but you
really need someone to pick up that phone and
>>> Here is the thing, a number of
devs and a few are payed but most of
>>> us are
>>> Having used jaws, and dolphin products
while I have needed support
>>> for most of my comercial product
use its never been that much and
>>> email has been most of it but
if I need a responce the phone is
>>> always the best especially if
the computer does not work
On 24/12/2017 4:43 a.m., susan@...
>>>> I am a teacher of students with visual impairments.
One of my
>>>> students is learning to use a screen reader and I
decided to adopt
>>>> NVDA. Tireless hours training have been
spent training myself
>>>> through videos, websites, youtubes,
etc. I started training my
>>>> student and implementing it with
his school work. We have found
>>>> what works one day does not
always work the next day. What has been
>>>> frustrating is how
difficult it is to get tech support for NVDA on
>>>> the spot as
we sometimes need in the educational setting. We have
limited hours in a school day to complete our training and
work with students with visual impairments. Their curriculum
>>>> extends beyond the core curriculum as we all know and
>>>> with support is critical. I am starting to use
JAWS with my student
>>>> and it has been seemless and working
well. I really want to adopt
>>>> NVDA but it has been very
frustrating. We teach our students to
>>>> brainstorm and
contact tech support when needed but NVDA does not
>>>> make it
easy for our students to do this. Our students are the
future of NVDA as future screen readers.