Re: I'm dissappointed
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Please let me know off list.
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Gene
Sent: Thursday, December 28, 2017 9:09 AM
Subject: Re: [nvda] I'm dissappointed
That's hardly the first suggestion on this list and I doubt on other lists. At times, this suggestion is made because people don't know the answer or because some problems are difficult to solve by back and forth messages by e-mail. Someone remoting into the computer may solve some kinds of problems much faster and perhaps problems that wouldn't be solved on lists either because of lack of knowledge or the difficulty in solving some problems by exchanging messages.
But since peoples' experiences, as they report them, vary widely when they call, evidently some techs are competent and some aren't, I would caution people that it is better to ask about a problem here first and, those who know enough, when they call the disability line, should have the tech tell them what is going to be done so that if something doesn't sound correct, it can be not approved.
But I was talking about technical support offered by the NVDA community in some way, in my last message. I enjoy answering questions and solving things on lists. If I had something like a shift, where I received phone calls for a certain number of hours a day, that would be more like a job and I might want to be paid for it. Because of possible limitations in finances, I might not ask to be paid nearly what my services would be worth, but I might still want to be paid something, five or seven dollars an hour and that would be a very cheap price, considering how much good technical support is worth. That's not even minimum wage in the United States.
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I agree. Trying to trouble shoot things regardless of what screen reader on any version of WIN is the NO.1 priority. The number one song ahem suggestion as of late here and on the WIN 10 year has been call the MS disability help desk. It seems like that’s the first thing as of late that gets spouted off the mouth. This is my chief complaint. Its getting old. That’s why their lists like this. Somebody is bound to know the answers to XYZZ question. Help desk or taking PC or laptop in to a local shop should be a last resort.
Sent from Mail for Windows 10
Perhaps, but a fundamental question as barely been discussed, if at all. NVDA is free. Does that mean services related to it should be free and to what extent? If you are going to expect someone to do something like a job, that is, sit around and wait for calls a certain number of hours a day, some people might be willing to do that. That doesn't mean that it is reasonable to assume that enough people will be willing to do so to build a corps of enough people around the world. Knowing how to teach and troubleshoot well are valuable skills and, depending on the problems presented, the solutions or what is taught may take time and effort. Why would peoples' skills and knowledge be assumed to be available for free? That devalues both. I enjoy writing instructions and helping with problems on an e-mail list where I control what I write and how often and when I look at list mail when I want. Sitting Waiting for a phone to ring, being at the call of anyone who decides to call at any time for a number of hours a day, is a lot more like work, at least to me.
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Why don't we use trained volunteers who would have to pass a