Sarah k Alawami
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I agree. i"m trying to start for example a training class where w we have brake out sessions over the phone and in a webenar etc on the basics of android. I will charge for this but many of my blind friends say "Oh is it free? No? Then I'm not interested." even if I say for example it's $5 a session or what ever to take the class. It's like they don't even want to help their fellow community members. Together we can build something awesome. Even when I say somethingn like "Ok, the first class is free, or the first hour of tech support is free, they won't take the rest of it if they even need a bit of help, which is fine but still. This is the attitude I notice around me with the blind community at least in my area.
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I'm not planning to offer such a service. I
was saying that just because NVDA is free, that that doesn't mean that technical
support should be assumed to be free. Some people may offer free support
and some may offer paid support. But unless this is discussed, people may
assume that everyone is discussing a free support system because NVDA is
Sent: Thursday, December 28, 2017 8:19 AM
Subject: Re: [nvda] I'm dissappointed
Gene’s offer is a sound one. I
will be the first one to take advantage of it. Please let me know when
will you start offering your service.
That's hardly the first
suggestion on this list and I doubt on other lists. At times, this
suggestion is made because people don't know the answer or because some problems
are difficult to solve by back and forth messages by e-mail. Someone
remoting into the computer may solve some kinds of problems much faster and
perhaps problems that wouldn't be solved on lists either because of lack of
knowledge or the difficulty in solving some problems by exchanging
But since peoples'
experiences, as they report them, vary widely when they call, evidently some
techs are competent and some aren't, I would caution people that it is better to
ask about a problem here first and, those who know enough, when they call the
disability line, should have the tech tell them what is going to be done so that
if something doesn't sound correct, it can be not approved.
But I was talking about
technical support offered by the NVDA community in some way, in my last
message. I enjoy answering questions and solving things on lists. If
I had something like a shift, where I received phone calls for a certain number
of hours a day, that would be more like a job and I might want to be paid
for it. Because of possible limitations in finances, I might not ask to be
paid nearly what my services would be worth, but I might still want to be paid
something, five or seven dollars an hour and that would be a very cheap price,
considering how much good technical support is worth. That's not even
minimum wage in the United States.
----- Original Message
Sent: Thursday, December
28, 2017 6:48 AM
Subject: Re: [nvda] I'm
agree. Trying to trouble shoot things regardless of what screen reader on any
version of WIN is the NO.1 priority. The number one song ahem suggestion as of
late here and on the WIN 10 year has been call the MS disability help desk. It
seems like that’s the first thing as of late that gets spouted off the mouth.
This is my chief complaint. Its getting old. That’s why their lists like this.
Somebody is bound to know the answers to XYZZ question. Help desk or taking PC
or laptop in to a local shop should be a last
from Mail for
Perhaps, but a
fundamental question as barely been discussed, if at all. NVDA is
free. Does that mean services related to it should be free and to what
extent? If you are going to expect someone to do something like a job,
that is, sit around and wait for calls a certain number of hours a day, some
people might be willing to do that. That doesn't mean that it is
reasonable to assume that enough people will be willing to do so to build a
corps of enough people around the world. Knowing how to teach and
troubleshoot well are valuable skills and, depending on the problems presented,
the solutions or what is taught may take time and effort. Why would
peoples' skills and knowledge be assumed to be available for free? That
devalues both. I enjoy writing instructions and helping with problems on
an e-mail list where I control what I write and how often and when I look at
list mail when I want. Sitting Waiting for a phone to ring, being at the
call of anyone who decides to call at any time for a number of hours a
day, is a lot more like work, at least to me.
----- Original Message
Sent: Wednesday, December
27, 2017 9:59 PM
Subject: Re: [nvda] I'm
Why don't we use trained volunteers
who would have to pass a
certification and let them wait by the phone or
skype for tech support.
People who are advanced users of nvda could be
people who could do this.
This would give blind people who don't have
anything to do somthing to do.
2:36 PM, Shaun Everiss wrote:
> Hmmm how would one go about doing
> Firstly you would need some way to handle
> I guess if it was all done via skype it could be done but
> do not have time to sit round on a waiting for calls
> For mail ie email we have this list for global support
and the tech
> lists at least in new zealand do handle nvda questions and
> they get posted there.
> There is the blind
organisation I am in and they have an accessibility
> centre of sorts
that covers all support I suspose nvda to but who knows.
> Its an
organisation so like all of them they want you to use jaws but
knows a lot of that has changed a lot.
On 24/12/2017 8:22 a.m., Rui Fontes wrote:
>> I think the better
solution is each NVDA country community having
>> some kind of support
center, by phone or by mail...
>> At least in Portugal we
serve as a kind of support center for NVDA...
>> by phone, Skype or
>> Tiflotecnia, Lda.
18:55 de 23/12/2017, Shaun Everiss escreveu:
>>> Well nvda
does not use a traditional support line, the email list
support for most part.
>>> I think there is a toll
call service in australia that the devs run
>>> which you can buy,
all reader groups have a trained tech support
>>> call centre, we
have mike and maybe other devs doing support but its
>>> not a full
>>> Being that this is opensource and
not payed for like jaws I am not
>>> sure how we can fix this
>>> Technically I guess we can have
groups on skype and or whats app for
>>> nvda support but you
really need someone to pick up that phone and
>>> Here is the thing, a number of
devs and a few are payed but most of
>>> us are
>>> Having used jaws, and dolphin products
while I have needed support
>>> for most of my comercial product
use its never been that much and
>>> email has been most of it but
if I need a responce the phone is
>>> always the best especially if
the computer does not work
On 24/12/2017 4:43 a.m., susan@...
>>>> I am a teacher of students with visual impairments.
One of my
>>>> students is learning to use a screen reader and I
decided to adopt
>>>> NVDA. Tireless hours training have been
spent training myself
>>>> through videos, websites, youtubes,
etc. I started training my
>>>> student and implementing it with
his school work. We have found
>>>> what works one day does not
always work the next day. What has been
>>>> frustrating is how
difficult it is to get tech support for NVDA on
>>>> the spot as
we sometimes need in the educational setting. We have
limited hours in a school day to complete our training and
work with students with visual impairments. Their curriculum
>>>> extends beyond the core curriculum as we all know and
>>>> with support is critical. I am starting to use
JAWS with my student
>>>> and it has been seemless and working
well. I really want to adopt
>>>> NVDA but it has been very
frustrating. We teach our students to
>>>> brainstorm and
contact tech support when needed but NVDA does not
>>>> make it
easy for our students to do this. Our students are the
future of NVDA as future screen readers.