Re: Unknown Content in Firefox
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Another possibility: it is Firefox 57, correct? If so, is accessibility support turned off from Firefox itself?
From: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of Kristin K
Sent: Thursday, January 11, 2018 7:33 AM
Subject: Re: [nvda] Unknown Content in Firefox
I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst
From: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of Tim Harshbarger
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?