Re: NVDA still freezing, don't know what the deal is

Sharni-Lee Ward


Yes, NVDA freezes, and during the last two times this happened, Word froze as well. Other things worked but my mother had to navigate the computer because I could hear nothing. This is, however, not the only time this has happened. I've had to deal with this frequently over the last couple of months, and sometimes it was something as simple as activating the snapshot and changing the Braille Output table from Unified English to the English Unified Experimental table that would trigger this. I used to use the Braille Display to read my Bible every day when I first got on the computer. I have had to forego that practice because setting up the snapshot just after startup almost always necessitated a restart of my computer.

How can I activate Narrator without having speech to begin with? If there's a key command, I'd love to know it.

On 2/05/2016 9:15 AM, Gene wrote:

I'm not sure from your message what is occurring.  You say that NVDA is freezing but you also appear to state that Microsoft Word froze as well.  Does the program you are working in freeze along with NVDA?  Are other programs still running?  Why not run narrator and shut down NVDA using task manager and see if that allows things to return to normal.  If you want to use the Braille display before a solution is found, we need to try to determine how to deal with the problem so you can continue to do what you were doing without losing material. 
----- Original Message -----
Sent: Sunday, May 01, 2016 6:07 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal is


What version of Windows?
What version of MS Office?
What version of NVDA?
The Focus Blue is conected via USB or Bluetooth?
What Braille table are you using?

Can you send a NVDA log file?


-----Mensagem Original-----
De: Sharni-Lee Ward
Data: segunda-feira, 2 de maio de 2016 00:00
Assunto: Re: [nvda] NVDA still freezing, don't know what the deal is

It just happened again, again while I was writing. My mother came to
help me again and tried to save my work. Word wouldn't respond. She
tried to exit NVDA mannually, but it wouldn't allow her to do that. She
scanned NVDA with Microsoft Security Essentials but nothing came up. I'm
now using the computer without my Braille Display. I don't understand
why it's doing this to me, but I can't think of any other culprit. It's
brand new. We bought it in February and I've barely used it, partly
because of this issue and partly because of the MUD I've been playing.
But I've had it plugged into my computer via USB almost constantly since
I got it and installed the driver. The computer usually starts up with
it plugged in.

Please, someone, help! I want to solve this problem as soon as possible!
I've had about enough of this and I don't want to sacrifice my Braille
Display just because this is happening!

On 2/05/2016 7:10 AM, Sharni-Lee Ward wrote:
> I've mentioned this before, but it's been weeks and I don't know if I
> got any more useful help after Joseph said to submit a log entry. Which
> given the nature of my problem, I doubt would work.
> Since I got my Braille Display in February, NVDA has frozen with
> alarming regularity. It hasn't been like previous experiences of the
> phenomenon either. I used to occasionally have NVDA freeze, but I could
> restart the screen reader with alt+ctrl+n. With this situation, I can't.
> NVDA completely stops working. It says nothing. The Braille display's
> display remains frozen on whatever was last spoken. I can't restart
> NVDA, and sometimes can't even shut down the computer without sighted
> help. That's the only way to get things working again-shut down and
> restart the computer. I used to only experience this soon after startup,
> especially when I tried to activate the snapshot with the experimental
> UEB table in it, but now I'm having it happen after the computer's been
> going for a while, and it happens on both the normal installation and
> the brltbl snapshot. Just now, I had it happen while I was writing in a
> document. I was typing merrily away when NVDA stopped reporting letters
> and the Braille Display, when I checked it, was only displaying the
> first two words I'd typed on that line.
> This is getting seriously annoying both for me and my mother, who is my
> carer. I don't know what's causing this problem but I have a horrible
> feeling it's to do with my Focus 40 Blue, as it didn't happen before I
> got it. Can anyone shed some light on this? I want it to stop so my
> writing and other activities don't keep getting interrupted.

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