Okay, I got the log entry! Here is what it says.
INFO - __main__ (06:55:25): Starting NVDA INFO - core.main (06:55:38): Config dir: C:\Users\pc\AppData\Roaming\nvda INFO - core.main (06:55:38): NVDA version 2016.1 INFO - core.main (06:55:38): Using Windows version 6.1.7601 service pack 1 workstation INFO - core.main (06:55:38): Using Python version 2.7.11 (v2.7.11:6d1b6a68f775, Dec 5 2015, 20:32:19) [MSC v.1500 32 bit (Intel)] INFO - core.main (06:55:38): Using comtypes version 0.6.2 INFO - external:synthDrivers.ptenglish.SynthDriver.__init__ (06:56:00): Using eSpeak version 1.48.03 04.Mar.14 INFO - synthDriverHandler.setSynth (06:56:03): Loaded synthDriver ptenglish INFO - core.main (06:56:04): Using wx version 3.0.2.0 msw (classic) INFO - braille.initialize (06:56:04): Using liblouis version 2.6.5 INFO - braille.BrailleHandler.setDisplayByName (06:56:04): Loaded braille display driver freedomScientific, current display has 40 cells. INFO - brailleInput.initialize (06:56:04): Braille input initialized INFO - core.main (06:56:08): NVDA initialized ERROR - queueHandler.flushQueue (07:37:52): Error in func _handleUpdate from eventQueue Traceback (most recent call last): File "queueHandler.pyo", line 50, in flushQueue File "virtualBuffers\__init__.pyo", line 674, in _handleUpdate File "braille.pyo", line 1643, in handleUpdate File "braille.pyo", line 904, in update File "textInfos\offsets.pyo", line 346, in expand File "virtualBuffers\__init__.pyo", line 314, in _getUnitOffsets File "textInfos\offsets.pyo", line 328, in _getUnitOffsets File "virtualBuffers\__init__.pyo", line 256, in _getParagraphOffsets WindowsError: [Error 1775] A null context handle was passed from the client to the host during a remote procedure call INFO - core.onEndSession (08:44:56): Windows session ending
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On 2/05/2016 9:36 AM, Andre Fisher wrote: You can do that.
1. Open the Run dialog (Windows+R). 2. Type %Temp% in the edit box and press Enter. 3. Press n until you hear nvda-old.log and open it. 4. You can copy the text to an email message and send it here.
On 5/1/16, Sharni-Lee Ward <sharni-lee.ward@...> wrote:
Hi,
Windows 7, Ms word 2013 (although it doesn't always happen in Word. It just did the last two times), NVDA 2016.1, the display is connected via USB and I'm using the Unified English Grade 2 table for output and the Unified 8 Dot table for input (unless I use the snapshot, because then I use the experimental Unified table for output because it has improvements that make reading easier for me).
I can't send an NVDA log file because NVDA isn't working when this problem occurs and it only shows a log of the current session when I open the log viewer. If there's a way to retrieve a previous log from somewhere, I'd love to hear it.
On 2/05/2016 9:07 AM, Rui Fontes wrote:
Hello!
What version of Windows? What version of MS Office? What version of NVDA? The Focus Blue is conected via USB or Bluetooth? What Braille table are you using?
Can you send a NVDA log file?
Rui
-----Mensagem Original----- De: Sharni-Lee Ward Data: segunda-feira, 2 de maio de 2016 00:00 Para: nvda@nvda.groups.io Assunto: Re: [nvda] NVDA still freezing, don't know what the deal is
It just happened again, again while I was writing. My mother came to help me again and tried to save my work. Word wouldn't respond. She tried to exit NVDA mannually, but it wouldn't allow her to do that. She scanned NVDA with Microsoft Security Essentials but nothing came up. I'm now using the computer without my Braille Display. I don't understand why it's doing this to me, but I can't think of any other culprit. It's brand new. We bought it in February and I've barely used it, partly because of this issue and partly because of the MUD I've been playing. But I've had it plugged into my computer via USB almost constantly since I got it and installed the driver. The computer usually starts up with it plugged in.
Please, someone, help! I want to solve this problem as soon as possible! I've had about enough of this and I don't want to sacrifice my Braille Display just because this is happening!
On 2/05/2016 7:10 AM, Sharni-Lee Ward wrote:
I've mentioned this before, but it's been weeks and I don't know if I got any more useful help after Joseph said to submit a log entry. Which given the nature of my problem, I doubt would work.
Since I got my Braille Display in February, NVDA has frozen with alarming regularity. It hasn't been like previous experiences of the phenomenon either. I used to occasionally have NVDA freeze, but I could restart the screen reader with alt+ctrl+n. With this situation, I can't. NVDA completely stops working. It says nothing. The Braille display's display remains frozen on whatever was last spoken. I can't restart NVDA, and sometimes can't even shut down the computer without sighted help. That's the only way to get things working again-shut down and restart the computer. I used to only experience this soon after startup, especially when I tried to activate the snapshot with the experimental UEB table in it, but now I'm having it happen after the computer's been going for a while, and it happens on both the normal installation and the brltbl snapshot. Just now, I had it happen while I was writing in a document. I was typing merrily away when NVDA stopped reporting letters and the Braille Display, when I checked it, was only displaying the first two words I'd typed on that line.
This is getting seriously annoying both for me and my mother, who is my carer. I don't know what's causing this problem but I have a horrible feeling it's to do with my Focus 40 Blue, as it didn't happen before I got it. Can anyone shed some light on this? I want it to stop so my writing and other activities don't keep getting interrupted.
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