You can do that.

1. Open the Run dialog (Windows+R).
2. Type %Temp% in the edit box and press Enter.
3. Press n until you hear nvda-old.log and open it.
4. You can copy the text to an email message and send it here.

On 5/1/16, Sharni-Lee Ward <sharni-lee.ward@hotmail.com> wrote:

Hi,


Windows 7, Ms word 2013 (although it doesn't always happen in Word. It
just did the last two times), NVDA 2016.1, the display is connected via
USB and I'm using the Unified English Grade 2 table for output and the
Unified 8 Dot table for input (unless I use the snapshot, because then I
use the experimental Unified table for output because it has
improvements that make reading easier for me).


I can't send an NVDA log file because NVDA isn't working when this
problem occurs and it only shows a log of the current session when I
open the log viewer. If there's a way to retrieve a previous log from
somewhere, I'd love to hear it.


On 2/05/2016 9:07 AM, Rui Fontes wrote:

Hello!

What version of Windows?
What version of MS Office?
What version of NVDA?
The Focus Blue is conected via USB or Bluetooth?
What Braille table are you using?

Can you send a NVDA log file?

Rui

-----Mensagem Original-----
De: Sharni-Lee Ward
Data: segunda-feira, 2 de maio de 2016 00:00
Para: nvda@nvda.groups.io
Assunto: Re: [nvda] NVDA still freezing, don't know what the deal is

It just happened again, again while I was writing. My mother came to
help me again and tried to save my work. Word wouldn't respond. She
tried to exit NVDA mannually, but it wouldn't allow her to do that. She
scanned NVDA with Microsoft Security Essentials but nothing came up. I'm
now using the computer without my Braille Display. I don't understand
why it's doing this to me, but I can't think of any other culprit. It's
brand new. We bought it in February and I've barely used it, partly
because of this issue and partly because of the MUD I've been playing.
But I've had it plugged into my computer via USB almost constantly since
I got it and installed the driver. The computer usually starts up with
it plugged in.


Please, someone, help! I want to solve this problem as soon as possible!
I've had about enough of this and I don't want to sacrifice my Braille
Display just because this is happening!


On 2/05/2016 7:10 AM, Sharni-Lee Ward wrote:

I've mentioned this before, but it's been weeks and I don't know if I
got any more useful help after Joseph said to submit a log entry. Which
given the nature of my problem, I doubt would work.


Since I got my Braille Display in February, NVDA has frozen with
alarming regularity. It hasn't been like previous experiences of the
phenomenon either. I used to occasionally have NVDA freeze, but I could
restart the screen reader with alt+ctrl+n. With this situation, I can't.
NVDA completely stops working. It says nothing. The Braille display's
display remains frozen on whatever was last spoken. I can't restart
NVDA, and sometimes can't even shut down the computer without sighted
help. That's the only way to get things working again-shut down and
restart the computer. I used to only experience this soon after startup,
especially when I tried to activate the snapshot with the experimental
UEB table in it, but now I'm having it happen after the computer's been
going for a while, and it happens on both the normal installation and
the brltbl snapshot. Just now, I had it happen while I was writing in a
document. I was typing merrily away when NVDA stopped reporting letters
and the Braille Display, when I checked it, was only displaying the
first two words I'd typed on that line.


This is getting seriously annoying both for me and my mother, who is my
carer. I don't know what's causing this problem but I have a horrible
feeling it's to do with my Focus 40 Blue, as it didn't happen before I
got it. Can anyone shed some light on this? I want it to stop so my
writing and other activities don't keep getting interrupted.