Kindle program and NVDA

ryan chou

Hi all,
I was wondering if someone could help troubleshoot an issue with the windows version of the kindle reader? I am posting on behalf of a friend.
Recently, my friend was having some issues with this thing, and couldn't actually read any books normally. Long story short, I sent said friend a portable copy of my NVDA installation, which seemed to have fixed the issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas on what it could be, as I use the kindle reader too and I never had any issues at all. Restarting NVDA or the kindle program haven't fixed the issue, and the current book in question has already been read successfully so we do know it is supported. The only large difference I can think of is my friend using windows 7, and me being on 10.
Any help would be greatly appreciated.

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