On 2/7/18, Quentin Christensen <quentin@...
> Are they getting any kind of error message or can they give any information
> about exactly what is happening (or not happening) and where everything is
> not working please?
> If they can recreate the issue and then get a copy of the log to send us
> that might help shed light on what is happening - they (or you) can email
> it to me at info@...
and I'll have a look.
> Just looking through our issues, if I search for Kindle:
> get 7 open issues, none of which seem to match the information you've given
> so far. There is one closed issue:
The user was on Windows 10 and
> broadly said they couldn't get books to read. They did advise that when
> they uninstalled Kindle, cleared their library and reinstalled Kindle
> everything worked. While a bit annoying, that's potentially one avenue to
> try to resolve it.
> Kind regards
> On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...
>> Hi all,
>> I was wondering if someone could help troubleshoot an issue with the
>> windows version of the kindle reader? I am posting on behalf of a friend.
>> Recently, my friend was having some issues with this thing, and couldn't
>> actually read any books normally. Long story short, I sent said friend a
>> portable copy of my NVDA installation, which seemed to have fixed the
>> issue, and they were able to read books normally in browse mode.
>> However as of today, apparently the issue is back, and I have no ideas on
>> what it could be, as I use the kindle reader too and I never had any
>> at all. Restarting NVDA or the kindle program haven't fixed the issue,
>> the current book in question has already been read successfully so we do
>> know it is supported. The only large difference I can think of is my
>> using windows 7, and me being on 10.
>> Any help would be greatly appreciated.
> Quentin Christensen
> Training and Support Manager
> Official NVDA Training modules and expert certification now available:
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