Re: Kindle program and NVDA

ryan chou

Quick update. Apparently the uninstalling, removing all the data left
and reinstalling didn't work out for this particular case, not sure
what else there is to try though, as we've established through trial
that it isn't NVDA itself any more, or the book attempting to be read.

On 2/8/18, Mallard <mallard@...> wrote:
Hello Ryan,

Ask your friend do re-download the book, with the new installer you
sent, and see if the option is available  from the menu. If it is, it
means he's got the old version of the book, downloaded with the rpevious
version of Kindle for Pc, and he should obtain a newer format.

Feel free to contact me off-list at


if you feel I can be of further help.



Il 08/02/2018 16:47, ryan chou ha scritto:
In theory my friend should have the latest version, I sent the
installer straight from the website. Although they did used to have an
older version of the program, like way, way out of date... so maybe
the problem's being caused from some left over data that wasn't
overwritten? First thing though I think will probably be to try the
reinstalling after clearing everything out.

On 2/8/18, Mallard <mallard@...> wrote:
Hello Ryan,

Sorry for chiming in here. I've only just seen this, and wonder whether
your friend has the latest Kindle for Pc version.

I have an older version on my netbook, and tehe newest on this machine.
If I download my Kindle books on the netbook, I get a non-navigable
version, pretty much like the older format Amazon used to have.

If I re-download the same title on this machine, with the latest Kindle
version, I get a navigable version (hope the word "navigable" isn't made
up... lol!).

This, of course, provided the title does have both versions available.

Usually, the newer format comes as a folder, while the older one comes
as three single files, which include the azw file.




Il 08/02/2018 03:42, ryan chou ha scritto:
Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.

On 2/7/18, Quentin Christensen <quentin@...> wrote:
Are they getting any kind of error message or can they give any
about exactly what is happening (or not happening) and where
not working please?

If they can recreate the issue and then get a copy of the log to send
that might help shed light on what is happening - they (or you) can
it to me at info@... and I'll have a look.

Just looking through our issues, if I search for Kindle:
get 7 open issues, none of which seem to match the information you've
so far. There is one closed issue: The user was on Windows
broadly said they couldn't get books to read. They did advise that
they uninstalled Kindle, cleared their library and reinstalled Kindle
everything worked. While a bit annoying, that's potentially one
try to resolve it.

Kind regards


On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...>

Hi all,
I was wondering if someone could help troubleshoot an issue with the
windows version of the kindle reader? I am posting on behalf of a
Recently, my friend was having some issues with this thing, and
actually read any books normally. Long story short, I sent said
portable copy of my NVDA installation, which seemed to have fixed the
issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no
what it could be, as I use the kindle reader too and I never had any
at all. Restarting NVDA or the kindle program haven't fixed the
the current book in question has already been read successfully so we
know it is supported. The only large difference I can think of is my
using windows 7, and me being on 10.
Any help would be greatly appreciated.

Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:
Twitter: @NVAccess

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