Re: suggestion for feedback


Brian's Mail list account <bglists@...>
 

With respect you just demonstrated
exactly what I mean about programmer vs user language.
Its hardly intuitive.
Brian

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----- Original Message -----
From: "Quentin Christensen" <quentin@...>
To: <nvda@nvda.groups.io>
Sent: Friday, February 09, 2018 10:29 AM
Subject: Re: [nvda] suggestion for feedback


Fair points. Re searching for issues, by default GitHub will search for
open issues. If someone else has posted the same thing but it's been
considered and decided not to fix, or already fixed, or closed for some
other reason, it won't be in the first list of results. If you look back
at the edit field with what you typed when the results are shown, it will
display:

"is:issue is:open" in front of what you typed. Leave the is:issue part,
but if you remove the "is:open" part, then it will show both open and
closed issues. (alternatively you can type "is:closed" to see closed
issues, or activate the "X Closed" link where X is the number of closed
issues which match.

When you are searching, try and use words which are likely to be as
specific to your issue as possible. Just looking at the issues, there is
one called "NVDA Portable copy will not start, reports missing dll". If I
search for "NVDA won't start", I get 68 open and 179 closed. Searching for
"Missing DLL" is better, I only get 5 open and 14 closed, but if I search
for the name of the dll file, " api-ms-win-core-rtlsupport-l1-2-0.dll", I
get only one issue.



On Fri, Feb 9, 2018 at 9:05 PM, Brian's Mail list account via Groups.Io <
bglists=blueyonder.co.uk@groups.io> wrote:

The other problem with github which I forgot to mention is this.
When you want to find out if your issue already exists, the internal
search seems to have been designed to not see the obvious, so to speak as
almost every time I do an issue somebody piles in closed duplicate of xxxx.
I do search, but increasingly I feel I'm wasting my time, as it never seems
to spot anything other than stuff not related to my issue at all. Its kind
of like its searching for everything but what I'm talking about!
Maybe its a programmer vs user language issue, who knows.
Brian

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----- Original Message ----- From: "Quentin Christensen" <
quentin@...>
To: <nvda@nvda.groups.io>
Sent: Friday, February 09, 2018 3:14 AM
Subject: Re: [nvda] suggestion for feedback


Well I think the idea is that the one field has all the suggested
information to include. Having just one field hopefully doesn't seem as
intimidating as having a dozen fields to fill in.

But if it's not working and having a dozen smaller fields (I didn't count,
just grabbed the number out of the air) would be easier, then that's
certainly something to look at.



On Fri, Feb 9, 2018 at 1:17 PM, Brian's Mail list account via Groups.Io <
bglists=blueyonder.co.uk@groups.io> wrote:

However it is quite daunting and needs a lot of concentration to actually
make it work for you. I guess if you were in there all the time it would
become easier. I'm not a fan of the in field suggestions either. I'd
prefer
separate fields with supporting text like most forms are.That way one can
actually make sense of what should go where. Brian

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This message sent from a Windows XP machine!

----- Original Message -----
*From:* Jason White via Groups.Io <jason=jasonjgw.net@groups.io>
*To:* nvda@nvda.groups.io
*Sent:* Thursday, February 08, 2018 11:49 PM
*Subject:* Re: [nvda] suggestion for feedback

I think GitHub issue tracking is the right tool for the purpose.



*From:* nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] *On Behalf Of
*Quentin
Christensen
*Sent:* Thursday, February 8, 2018 6:46 PM
*To:* nvda@nvda.groups.io
*Subject:* Re: [nvda] suggestion for feedback




Hi Rusty,



Having a link directly to the issue tracker (even to create a new issue)
isn't a bad idea (unfortunately it will require someone to create an
issue
on Github to get the ball rolling *grin*). As we use GitHub, it would
still open a browser and you would need to be logged into (or create) a
Github account. Even if we moved away from Github to another issue
tracker, I don't see a way around that, as the issue tracker does several
things:

1. It keeps track of issues that people raise and allows them to be
prioritised and followed through to completion.

2. By registering, it allows the developers to ask follow-up questions,
provide links to test builds so the original person (and anyone else
interested) can see if we have indeed resolved the issue.

3. It allows issues to be searchable and keeps them all in one place.



If we just had say a "provide feedback" option in NVDA which simply sent
us an e-mail with your problem / idea / etc, then it would be hard to
keep
track of who had asked for what, how many people were having a particular
problem, and we would get a lot of duplicate e-mails.



The other thing with Github is that while NV Access has several in-house
developers, there are many others around the world who also contribute
code, testing, feedback and other assistance and we need a central
repository to make that all possible. If you e-mailed me and asked for a
particular feature, we can look at it, but it might be something that
isn't
a high enough priority to get to immediately. It might however, be
something one of our other contributors has an interest in and would like
to write some code to support and they may be able to get to it faster,
but
I don't necessarily know who might be interested.



So, in short... would you like to create a github issue with your idea?
https://github.com/nvaccess/nvda/issues/new



Regards



Quentin.



On Fri, Feb 9, 2018 at 9:35 AM, Rusty Perez <rustys.lists@...>
wrote:

Hey folks,
I think it would be a GREAT idea for NVDA to have a feedback option
right in the NVDA menu.
"report a problem" or something like that.
Honestly, it's easier for me to just use another browser than to slog
through a registration and goofing around in github to report a
problem.

I know, NVDA is donation ware, but it might make the product even
better to make giving feedback a more painless process. :)

<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br />
<table style="border-top: 1px solid #D3D4DE;">
<tr>
<td style="width: 55px; padding-top: 13px;"><a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank"><img
src="https://ipmcdn.avast.com/images/icons/icon-envelope-
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alt="" width="46" height="29" style="width: 46px; height: 29px;"
/></a></td>
<td style="width: 470px; padding-top: 12px; color:
#41424e;
font-size: 13px; font-family: Arial, Helvetica, sans-serif;
line-height: 18px;">Virus-free. <a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank" style="color: #4453ea;">www.avg.com</a>
</td>
</tr>
</table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1"
height="1"></a></div>

On 2/8/18, Rusty Perez <rustys.lists@...> wrote:
Well, my fix was Chrome browser. :)
Works just fine so far. So, this is not an NVDA and windows thing as
far as I can tell.

Rusty
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br />
<table style="border-top: 1px solid #D3D4DE;">
<tr>
<td style="width: 55px; padding-top: 13px;"><a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank"><img
src="https://ipmcdn.avast.com/images/icons/icon-envelope-
tick-green-avg-v1.png"
alt="" width="46" height="29" style="width: 46px; height: 29px;"
/></a></td>
<td style="width: 470px; padding-top: 12px; color: >
#41424e;
font-size: 13px; font-family: Arial, Helvetica, sans-serif;
line-height: 18px;">Virus-free. <a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank" style="color: #4453ea;">www.avg.com</a>
</td>
</tr>
</table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1"
height="1"></a></div>

On 2/8/18, Kevin Cussick via Groups.Io
<the.big.white.shepherd=googlemail.com@groups.io> wrote:
no help but I have reported this more than once. but don't have a
fix.
using windows 10 64 bit and ff ESR what ever the latest incarnation of
this is hope this helps. and fire fox is 32 bit.

On 08/02/2018 19:23, Rusty Perez wrote:
Hey folks,

For the past few weeks this has been getting progressively worse.
I bring up FF and hafter just a few minutes of reading a page, or
scrolling down in emails, NVDA goes silent. I wait for a few moments
and speech comes back.

any thoughts, or fixes.<div
id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br
/>
<table style="border-top: 1px solid #D3D4DE;">
<tr>
<td style="width: 55px; padding-top: 13px;"><a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank"><img
src="https://ipmcdn.avast.com/images/icons/icon-envelope-
tick-green-avg-v1.png"
alt="" width="46" height="29" style="width: 46px; height: 29px;"
/></a></td>
<td style="width: 470px; padding-top: 12px; color: >>>
#41424e;
font-size: 13px; font-family: Arial, Helvetica, sans-serif;
line-height: 18px;">Virus-free. <a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank" style="color: #4453ea;">www.avg.com</a>
</td>
</tr>
</table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1"
height="1"></a></div>











--

Quentin Christensen
Training and Support Manager



Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/



www.nvaccess.org

Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess




--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/

www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess




--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/

www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess

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