Re: suggestion for feedback


Brian's Mail list account <bglists@...>
 

Not entirely what I mean. However its dangerous to leave any software accessible to an end user without either teaching them what its for or stopping them accidentally accessing it in the first place. One has to judge by the general opinion of the persons competence which course to follow of course.
Brian

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----- Original Message -----
From: "Shaun Everiss" <@smeveriss>
To: <nvda@nvda.groups.io>
Sent: Sunday, February 11, 2018 8:19 PM
Subject: Re: [nvda] suggestion for feedback



<grin>

Its like the tools I install on all the systems including business things I work with they are like, what is this extra software doing and what is it for.

My responce, these are tools I use to service the systems, they don't do anything by themselves, if not run, they are not a security issue, don't touch them, don't move them, they don't exist, they are for me to use.

Unless I do this people monkey with my stuff and before you know I need to reformat because people are using things and going I went into here and what does that button do I can't understand what this does.

Ofcause if A user had to use the tools in question its another issue.

All systems have ccleaner and defragler, and 7zip, and cdbxp.

But they are not for the general userbase to even bother using.



On 11/02/2018 8:48 p.m., Brian's Mail list account via Groups.Io wrote:
I'm not sure that this is any better for paying customers of Github. In the main I feel its to do with the ethos of programmers vs users appreciation of each others needs.
Its almost like a language barrier in which neither side understands what the other is moaning about.
I guess also its like being a teacher. A lot of people find learning hard until some teacher comes along and makes the subject more understandable by using different teaching methods.
Brian

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----- Original Message ----- From: "Shaun Everiss" <@smeveriss>
To: <nvda@nvda.groups.io>
Sent: Saturday, February 10, 2018 9:54 PM
Subject: Re: [nvda] suggestion for feedback


Yeah I know where you are driving at.

When I was doing a test on a game, tubesim nasoft was using a system called fossle.

The system was low cost, easy to use, easy to submit, easy to brouse.

But to search, you firstly needed to know the generated id number, which well I just discarded immediately.

If you tried a general search for the issue well nothing displayed properly, and you couldn't have a hope in hell to find anything in the database.

I in the end told nick how crappy it was and he tried it and found out the same.

He was a developer so was able to get it ok but it was not a usable system for users to handle and in the end bugs were logged on the system by him after we emailed him and messages were from email.

It seems that to avoid crappy systems we have to pay for a user experience.

While I don't mind paying I think there is something abhorrently wrong in charging for an easy to understand interface.




On 9/02/2018 11:05 p.m., Brian's Mail list account via Groups.Io wrote:
The other problem with github which I forgot to mention is this.
When you want to find out if your issue already exists, the internal search seems to have been designed to not see the obvious, so to speak as almost every time I do an issue somebody piles in closed duplicate of xxxx. I do search, but increasingly I feel I'm wasting my time, as it never seems to spot anything other than stuff not related to my issue at all. Its kind of like its searching for everything but what I'm talking about!
Maybe its a programmer vs user language issue, who knows.
Brian

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----- Original Message ----- From: "Quentin Christensen" <quentin@...>
To: <nvda@nvda.groups.io>
Sent: Friday, February 09, 2018 3:14 AM
Subject: Re: [nvda] suggestion for feedback


Well I think the idea is that the one field has all the suggested
information to include. Having just one field hopefully doesn't seem as
intimidating as having a dozen fields to fill in.

But if it's not working and having a dozen smaller fields (I didn't count,
just grabbed the number out of the air) would be easier, then that's
certainly something to look at.



On Fri, Feb 9, 2018 at 1:17 PM, Brian's Mail list account via Groups.Io <
bglists=blueyonder.co.uk@groups.io> wrote:

However it is quite daunting and needs a lot of concentration to actually
make it work for you. I guess if you were in there all the time it would
become easier. I'm not a fan of the in field suggestions either. I'd prefer
separate fields with supporting text like most forms are.That way one can
actually make sense of what should go where. Brian

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This message sent from a Windows XP machine!

----- Original Message -----
*From:* Jason White via Groups.Io <jason=jasonjgw.net@groups.io>
*To:* nvda@nvda.groups.io
*Sent:* Thursday, February 08, 2018 11:49 PM
*Subject:* Re: [nvda] suggestion for feedback

I think GitHub issue tracking is the right tool for the purpose.



*From:* nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] *On Behalf Of *Quentin
Christensen
*Sent:* Thursday, February 8, 2018 6:46 PM
*To:* nvda@nvda.groups.io
*Subject:* Re: [nvda] suggestion for feedback



Hi Rusty,



Having a link directly to the issue tracker (even to create a new issue)
isn't a bad idea (unfortunately it will require someone to create an issue
on Github to get the ball rolling *grin*). As we use GitHub, it would
still open a browser and you would need to be logged into (or create) a
Github account. Even if we moved away from Github to another issue
tracker, I don't see a way around that, as the issue tracker does several
things:

1. It keeps track of issues that people raise and allows them to be
prioritised and followed through to completion.

2. By registering, it allows the developers to ask follow-up questions,
provide links to test builds so the original person (and anyone else
interested) can see if we have indeed resolved the issue.

3. It allows issues to be searchable and keeps them all in one place.



If we just had say a "provide feedback" option in NVDA which simply sent
us an e-mail with your problem / idea / etc, then it would be hard to keep
track of who had asked for what, how many people were having a particular
problem, and we would get a lot of duplicate e-mails.



The other thing with Github is that while NV Access has several in-house
developers, there are many others around the world who also contribute
code, testing, feedback and other assistance and we need a central
repository to make that all possible. If you e-mailed me and asked for a
particular feature, we can look at it, but it might be something that isn't
a high enough priority to get to immediately. It might however, be
something one of our other contributors has an interest in and would like
to write some code to support and they may be able to get to it faster, but
I don't necessarily know who might be interested.



So, in short... would you like to create a github issue with your idea?
https://github.com/nvaccess/nvda/issues/new



Regards



Quentin.



On Fri, Feb 9, 2018 at 9:35 AM, Rusty Perez <rustys.lists@...>
wrote:

Hey folks,
I think it would be a GREAT idea for NVDA to have a feedback option
right in the NVDA menu.
"report a problem" or something like that.
Honestly, it's easier for me to just use another browser than to slog
through a registration and goofing around in github to report a
problem.

I know, NVDA is donation ware, but it might make the product even
better to make giving feedback a more painless process. :)

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On 2/8/18, Rusty Perez <rustys.lists@...> wrote:
Well, my fix was Chrome browser. :)
Works just fine so far. So, this is not an NVDA and windows
thing as
far as I can tell.

Rusty
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target="_blank"><img
src="https://ipmcdn.avast.com/images/icons/icon-envelope-
tick-green-avg-v1.png"
alt="" width="46" height="29" style="width: 46px; height: 29px;"
/></a></td>
<td style="width: 470px; padding-top: 12px; color: >
#41424e;
font-size: 13px; font-family: Arial, Helvetica, sans-serif;
line-height: 18px;">Virus-free. <a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank" style="color: #4453ea;">www.avg.com</a>
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On 2/8/18, Kevin Cussick via Groups.Io
<the.big.white.shepherd=googlemail.com@groups.io> wrote:
no help but I have reported this more than once. but don't have
a >> fix.
using windows 10 64 bit and ff ESR what ever the latest
incarnation of
this is hope this helps. and fire fox is 32 bit.

On 08/02/2018 19:23, Rusty Perez wrote:
Hey folks,

For the past few weeks this has been getting progressively worse.
I bring up FF and hafter just a few minutes of reading a page, or
scrolling down in emails, NVDA goes silent. I wait for a few
moments
and speech comes back.

any thoughts, or fixes.<div
id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br
/>
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target="_blank"><img
src="https://ipmcdn.avast.com/images/icons/icon-envelope-
tick-green-avg-v1.png"
alt="" width="46" height="29" style="width: 46px; height: 29px;"
/></a></td>
<td style="width: 470px; padding-top: 12px; color: #41424e;
font-size: 13px; font-family: Arial, Helvetica, sans-serif;
line-height: 18px;">Virus-free. <a
href="http://www.avg.com/email-signature?utm_medium=
email&utm_source=link&utm_campaign=sig-email&utm_content=webmail"
target="_blank" style="color: #4453ea;">www.avg.com</a>
</td>
</tr>
</table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1"
height="1"></a></div>











--

Quentin Christensen
Training and Support Manager



Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/



www.nvaccess.org

Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess




--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/

www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess







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