Re: Issue installing latest Windows 10 update

Felix G.

Make sure no Window-Eyes version exists anywhere on the system, not even as a zipped setup on d: when your system drive is c:. It's really that strict. Hope this helps.

Peter Chin <peter.chinpk@...> schrieb am So., 18. Feb. 2018 um 09:39 Uhr:

I think what you need is the W-E Emergency Removal Utility. If no one else sends it to you, I could put it in my Dropbox and send you the download link.
From: ely.r@...
Sent: Wednesday, January 17, 2018 5:47 AM
Subject: [nvda] Issue installing latest Windows 10 update

Repeatedly, I have tried doing the most recent Windows 10 update. Get to the step where the installer asks me to uninstall this program as it cannot. The program at fault is, Window eyes 9.1. It is not listed as an installed program in Programs and Features, “add or remove”. I have searched the entire computer for Window Eyes and GW Micro remains and find nothing.

Is it possible that the installer is finding a remaining entry in the registry?

Any suggestions would be much appreciated,



Dr. Rick Ely

TVI, Vision Consultant

451 Rocky Hill Road

Florence, MA 01062

&413()  727-3038

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