Re: NVDA chasing Outlook 365


Jonathan COHN
 

First off, I don’t know why crashing in the above subject got changed to “chasing” but in any case, I was able to get a debug log but it tells little more to me.

 

Essentially when control-two is typed which should switch the main Outlook view from  what it is to the Calendar view, both NVDA and Outlook become unresponsive. It looks like NVDA pretty much just dies at the control-2 if I am reading the below portion of the log correctly.

IO - speech.speak (15:14:29.400):

Speaking [LangChangeCommand ('en_GB'), u'unread From Iv\xe1n Novegil via Groups.Io, Subject Re: [nvda] Windows10 Mail and NVDA: several bugs reported, Received Mon 3/12/2018 2:21 PM, Size 86 KB,']

IO - inputCore.InputManager.executeGesture (15:14:35.358):

Input: kb(desktop):control+2

DEBUGWARNING - watchdog._watcher (15:14:37.355):

Trying to recover from freeze, core stack:

  File "nvda.pyw", line 212, in <module>

  File "core.pyo", line 473, in main

  File "wx\_core.pyo", line 8657, in MainLoop

  File "wx\_core.pyo", line 7952, in MainLoop

  File "core.pyo", line 443, in Notify

  File "IAccessibleHandler.pyo", line 894, in pumpAll

  File "IAccessibleHandler.pyo", line 617, in processGenericWinEvent

  File "IAccessibleHandler.pyo", line 521, in winEventToNVDAEvent

  File "_UIAHandler.pyo", line 327, in isUIAWindow

  File "_UIAHandler.pyo", line 315, in _isUIAWindowHelper

 

WARNING - watchdog._watcher (15:14:52.367):

Core frozen in stack:

  File "nvda.pyw", line 212, in <module>

 

 

 

From: <nvda@nvda.groups.io> on behalf of "Cohn, Jonathan" <jcohn@...>
Reply-To: "nvda@nvda.groups.io" <nvda@nvda.groups.io>
Date: Friday, March 9, 2018 at 5:25 PM
To: "nvda@nvda.groups.io" <nvda@nvda.groups.io>
Subject: [nvda] NVDA chasing Outlook 365

 

Hello,

 

I have recreated this situation but not done any debugging.

 

NVDA 2018.1

Outlook 365

Windows 7 enterprise

 

  1. Open Outlook.
  2. Open a message and read it with numpad-+

Switch back to Inbox listing with alt-tab

Switch to calendar tab with control-2

 

At this point Outlook stops responding. I won’t be able to look at this further today, but besides simplifying down to not opening a message, what other actions do I need to do before submitting a ticket?

 

How do I turn on debug log as I know that will be useful. Are additional details about versions required?

 

Thanks,

 

Jonathan Cohn

American Institutes for Research – Assessments

Web Accessibility specialist

 

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