Re: Problems with latest nvda and outlook 2016 and windows 10


 

Hi,

Please try:

  1. Open Outlook.
  2. Before opening ANY message, open Python Console (Control+NVDA+Z) and type the following as exactly as shown:

focus.appModule.dumpOnCrash()

Press Enter. Note down the path NVDA gives you. Once you got the path to the dump file, close Python Console (Escape key).

  1. When Outlook crashes, it should create the dump file in the path specified.
  2. Open File Explorer or other program you are using for browsing files, then navigate to the dump path and copy and paste the dump file as a private message to be sent to info@....

When you send the email to NV Access, be sure to tell them what happened, what you tried, and ask for a GitHub issue reference.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Sam Bushman
Sent: Tuesday, March 13, 2018 2:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Problems with latest nvda and outlook 2016 and windows 10

 

I restarted nvda so it would be fresh. I then launched outlook – then pressed enter on the message. Outlook restarted – then I pressed nvda-f1 and copied the log to you. What else can I do to get you the relevant info?

Thanks,

Sam

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Joseph Lee
Sent: Tuesday, March 13, 2018 3:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Problems with latest nvda and outlook 2016 and windows 10

 

Hi,

No log fragment on freezes or restarts here.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Sam Bushman
Sent: Tuesday, March 13, 2018 2:39 PM
To: nvda@nvda.groups.io
Cc: 'Joseph Lee' <joseph.lee22590@...>
Subject: [nvda] Problems with latest nvda and outlook 2016 and windows 10

 

Hi Joseph and All,

 

For some reason on certain messages in outlook 2016 when I press enter on a message to read it restarts outlook.

This does not happen in JAWS but happens in NVDA. If I reboot the problem goes away for a while then comes back.

 

Please see my log for more info:

 

Thanks,

Sam

 

INFO - __main__ (15:34:40.739):

Starting NVDA

INFO - core.main (15:34:41.114):

Config dir: C:\Users\User\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (15:34:41.114):

Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini

INFO - core.main (15:34:41.176):

NVDA version master-14940,e78e72f9

INFO - core.main (15:34:41.176):

Using Windows version 10.0.16299 workstation

INFO - core.main (15:34:41.176):

Using Python version 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:19:30) [MSC v.1500 32 bit (Intel)]

INFO - core.main (15:34:41.176):

Using comtypes version 1.1.3

INFO - synthDriverHandler.setSynth (15:34:42.558):

Loaded synthDriver eloquence

INFO - core.main (15:34:42.558):

Using wx version 3.0.2.0 msw (classic)

INFO - brailleInput.initialize (15:34:42.563):

Braille input initialized

INFO - braille.initialize (15:34:42.563):

Using liblouis version 3.3.0

INFO - braille.BrailleHandler.setDisplayByName (15:34:42.565):

Loaded braille display driver noBraille, current display has 0 cells.

WARNING - core.main (15:34:42.586):

Java Access Bridge not available

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (15:34:42.592):

UIAutomation: IUIAutomation3

INFO - external:globalPlugins.wintenObjs._UIAHandlerEx.UIAHandlerEx.MTAThreadFunc (15:34:42.760):

UIAutomation: IUIAutomation5

INFO - core.main (15:34:42.946):

NVDA initialized

ERROR - RPC process 1196 (nvda_slave.exe) (15:34:49.489):

__main__.main:

slave error

Traceback (most recent call last):

  File "nvda_slave.pyw", line 91, in main

  File "comHelper.pyc", line 22, in _lresultFromGetActiveObject

  File "comtypes\client\__init__.pyc", line 180, in GetActiveObject

  File "comtypes\__init__.pyc", line 1245, in GetActiveObject

  File "_ctypes/callproc.c", line 950, in GetResult

WindowsError: [Error -2147221021] Operation unavailable

INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (15:35:24.890):

Developer info for navigator object:

name: u'PCM Plus'

role: ROLE_LISTITEM

states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_FOCUSED, STATE_SELECTED

isFocusable: True

hasFocus: True

Python object: <NVDAObjects.IAccessible.sysListView32.ListItem object at 0x06F797B0>

Python class mro: (<class 'NVDAObjects.IAccessible.sysListView32.ListItem'>, <class 'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class 'NVDAObjects.behaviors.RowWithoutCellObjects'>, <class 'NVDAObjects.IAccessible.sysListView32.ListItemWithoutColumnSupport'>, <class 'NVDAObjects.IAccessible.IAccessible'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>)

description: None

location: (0, 5, 120, 88)

value: None

appModule: <'explorer' (appName u'explorer', process ID 5576) at address 6d29e30>

appModule.productName: u'Microsoft\xae Windows\xae Operating System'

appModule.productVersion: u'10.0.16299.15'

TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>

windowHandle: 65912

windowClassName: u'SysListView32'

windowControlID: 1

windowStyle: 1442855744

windowThreadID: 5580

windowText: u'FolderView'

displayText: u'PCM Plus'

IAccessibleObject: <POINTER(IAccessible) ptr=0x8f91df0 at 6e43e90>

IAccessibleChildID: 1

IAccessible event parameters: windowHandle=65912, objectID=-4, childID=1

IAccessible accName: u'PCM Plus'

IAccessible accRole: ROLE_SYSTEM_LISTITEM

IAccessible accState: STATE_SYSTEM_SELECTABLE, STATE_SYSTEM_SELECTED, STATE_SYSTEM_MULTISELECTABLE, STATE_SYSTEM_FOCUSED, STATE_SYSTEM_FOCUSABLE, STATE_SYSTEM_VALID (19922950)

IAccessible accDescription: exception: (-2147352573, 'Member not found.', (None, None, None, 0, None))

IAccessible accValue: None

 

 

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