Re: HELP! Windows can't update

Gene New Zealand <hurrikennyandopo@...>


I am not a window eyes user but came across the following on there website at

It says it is for the following Window-Eyes Emergency Removal Utility

This other link even though it is a manual one says to use the above tool and it looks like it gives you directions to do it at
Hope the above helps.

Gene nz

On 3/18/2018 6:25 AM, David Griffith wrote:

I saw this problem  on another list and it turned out that bizarrely even if you have completely removed Window Eyes from your system doing a uninstall etc you can still have problems if there is any trace of a Window Eyes  setup file present on the drive. I have my old Window Eyes files on another secondary drive so I have not personally come across this problem.

This problem persisted even though the lister explained that  his old Window Eyes setup files had been compressed into an archive, I cannot remember if it was a zip or rar file.

So Window Eyes was not  installed and the old setup files were having no impact on his system at all, but he could not proceed with his Windows 10 upgrade until he had removed these old compressed setup files from the drive.

I imagine the same problem exists if you have any setup files for Window Eyes anywhere.

Once he had removed them though he was able to proceed.

Pretty odd but that is what he reported.

David Griffith

My Blind Access and Guide dog Blog
My Blind hammer Blog


From: ely.r@...
Sent: 17 March 2018 17:10
Subject: [nvda] HELP! Windows can't update


Afternoon All,

Let’s start with the fact that forever, I was a WindowEyes worshiper. Second, this is not specifically an NVDA issue. The move to Windows ten went without a hitch. However, new updates have failed. The problem stated by the updater, was that I had incompatible software that the updater could not remove, and that I had to do this manually. The program listed was WindowEyes. When I moved to that other screen reader, I did a standard removed of WE and it no longer is listed as an installed program. Went and did a computer wide search of as many iterations of WindowEyes and GW Micro that I could think up. I did find some lingering fragments of WE and removed them as well. Here I am and the Windows updater has the same issue.

The only place I can think of that has WE fragments left is the registry. Even my nephew who worked as a school tech support person won’t edit that. So much of what info there is about registry cleaners does not make me smile. I have used Wise Registry Cleaner once and with success. I used it as it appeared to be the most trusted by folks writing reviews on line. However it is generally inaccessible with two screen readers. I feel that I was just lucky the time I used it. Here on the list, members have talked about C Cleaner, but again the online comments about it and any registry cleaner are mixed at best.

There be my problem! Is there anybody out there with a solution that is nonthreatening to my registry? ?.

Thanks for any ideas and I hope the luck of the Irish will bring me a pot of golden assistance,


Dr. Rick Ely

TVI, Vision Consultant

451 Rocky Hill Road

Florence, MA 01062

&413()  727-3038


Check out my website for NVDA tutorials and other blindness related material at Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers. To find out which locations (or location) is near to you please visit (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.

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