Re: MS Word commenting hangs up

Jonathan COHN

Wow, sounds like you have tried all the bases. I suggest you try the Microsoft Accessibility desk and see if they have any bright ideas. Can you possibly write your comments in notepad and then paste them into the comments section?




From: <> on behalf of Adlevision <neill.hadder@...>
Reply-To: "" <>
Date: Friday, May 4, 2018 at 3:45 PM
To: "" <>
Subject: [nvda] MS Word commenting hangs up


Hi all,

I rely on the commenting feature in Word to provide feedback on student papers, and NVDA gets hung up in a loop of some kind when I attempt to edit comments, or at least comments that are several lines long.  I’ll be able to insert several comments without a problem, but ultimately I’ll encounter the following symptoms:

  1. The dreaded wall of unbreakable silence
  2. Extreme sluggishness trying to alt-tab away from Word
  3. Or, if it isn’t silent, it’ll be a strange open/close toolbar sound plus NVDA reading the window title bar (the document filename) over and over and over until the user is driven bananas or hell freezes over, whichever comes second.  The toolbar sound effect is likewise aan infinite loop.

Rebooting Word at least gets back to the known universe, but the same problems will continue.


I’m not sure how many people rely on comments to the extent I do, or author/edit comments as lengthy as mine.  I’m at my wits end, though, since it’s final exam time.  Jaws, meanwhile, randomly goes silent when editing Word documents, comments or no comments, though it copes with the comments payne reliably.  Narrator requires 10 seconds to respond to arrow keys in the comments payne.  Don’t get me started regarding Voiceover and Word on Mac… 

Can anyone else reproduce the behaviors noted above and offer an idea of what is going on?

Thanks in advance.  NVDA 2018.1.1, latest Office 365, Windows 10 (1709).



R. Neill Hadder, Ph.D.

Senior Lecturer and Internship Coordinator

Anthropology Department

Texas State University


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