Re: MS Word commenting hangs up


I'm not sure what the problem is.  It may be some sort of buffer problem where a buffer isn't being cleared and, when enough information accumulates, the problem occurs.  From your message, it appears you can insert a number of comments before the problem begins reliably.  If so, then try inserting a number of comments, the number you can insert before the problem begins, then save the document, close the program, reopen the document in the program, and continue.  See if you can insert comments in this way on an ongoing basis without the probem occurring.  You can also try something first which would be easier and faster if it works.  We don't know what is causing the problem.  It may be that unloading NVDA after a number of comments, then running it again, might keep the problem from occurring as well.  You can check with someplace like the accessibility service, but I'm skeptical they will know the answer.

----- Original Message -----

Date: Friday, May 4, 2018 at 3:45 PM
To: "" <>
Subject: [nvda] MS Word commenting hangs up


Hi all,

I rely on the commenting feature in Word to provide feedback on student papers, and NVDA gets hung up in a loop of some kind when I attempt to edit comments, or at least comments that are several lines long.  I’ll be able to insert several comments without a problem, but ultimately I’ll encounter the following symptoms:

  1. The dreaded wall of unbreakable silence
  2. Extreme sluggishness trying to alt-tab away from Word
  3. Or, if it isn’t silent, it’ll be a strange open/close toolbar sound plus NVDA reading the window title bar (the document filename) over and over and over until the user is driven bananas or hell freezes over, whichever comes second.  The toolbar sound effect is likewise aan infinite loop.

Rebooting Word at least gets back to the known universe, but the same problems will continue.


I’m not sure how many people rely on comments to the extent I do, or author/edit comments as lengthy as mine.  I’m at my wits end, though, since it’s final exam time.  Jaws, meanwhile, randomly goes silent when editing Word documents, comments or no comments, though it copes with the comments payne reliably.  Narrator requires 10 seconds to respond to arrow keys in the comments payne.  Don’t get me started regarding Voiceover and Word on Mac… 

Can anyone else reproduce the behaviors noted above and offer an idea of what is going on?

Thanks in advance.  NVDA 2018.1.1, latest Office 365, Windows 10 (1709).



R. Neill Hadder, Ph.D.

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