Re: nvda installation problem


Gene
 

You said that it was uninstalled.  That doesn't mean all files were removed.  The next question, which has been discussed here before but which I didn't try to remember the answer to, is what files are left when uninstalling.  It appears from the cannot overwrite a file message, that at least one file is in use.  I don't know why but such questions may help you solve the proboem.  Perhaps something wasn't fully uninstalled that should have been and Windows is keeping a file in use, perhaps because a registry entry is still present that tells it to.  In short, I suspect that completely removing the program may require dealing with such questions or, perhaps, going into safe mode and removing the extra files.
 
Gene

----- Original Message -----
From: Don
Sent: Thursday, June 21, 2018 4:57 AM
Subject: Re: [nvda] nvda installation problem

I see no indication in the list of apps and programs on the computer that
NVDAis present. If it were running on the log in screen how would I remove
it?



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Simone Dal Maso
Sent: Thursday, June 21, 2018 2:08 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] nvda installation problem

Are you sure you don't have a copy of NVDA that is running on the logon
screen?

Il 21/06/2018 10:58, Don ha scritto:
> I have a new windows 10 laptop computer. I am trying to install the
> 2018.1 program. When I run the install application I get the message
> that NVDA was unable to overwrite, or remove a file. Another copy of
> NVDA may be running. I have no copy running. I did have someone else
> try to help me install NVDA before and they couldn't make it work so
> they uninstalled the previous copy they tried to install.
>
> I am currently running JAWS 2018. What do I need to do to get the
> installer to complete the installation of NVDA 2018.1 on my laptop?
>
>






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