-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian's Mail
list account via Groups.Io
Sent: Thursday, June 21, 2018 10:35 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] nvda installation problem

In the latest nvda system, the lib folders are renamed and new files are
written to new copies, then the old files deleted. If any of this fails then
this error can occur. I noticed it with another piece of software about a
week ago. A complete clear out fixed it.


However great care went into the fail safe nature for nvda in this regard,
but it might well be a very old version of nvda if then updated to a very
new one might throw up errors we have not experienced.
Brian

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----- Original Message -----
From: "Gene" <gsasner@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, June 21, 2018 11:07 AM
Subject: Re: [nvda] nvda installation problem


You said that it was uninstalled. That doesn't mean all files were removed.

The next question, which has been discussed here before but which I didn't
try to remember the answer to, is what files are left when uninstalling. It

appears from the cannot overwrite a file message, that at least one file is
in use. I don't know why but such questions may help you solve the proboem.

Perhaps something wasn't fully uninstalled that should have been and Windows

is keeping a file in use, perhaps because a registry entry is still present
that tells it to. In short, I suspect that completely removing the program
may require dealing with such questions or, perhaps, going into safe mode
and removing the extra files.

Gene
----- Original Message -----

From: Don
Sent: Thursday, June 21, 2018 4:57 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] nvda installation problem


I see no indication in the list of apps and programs on the computer that
NVDAis present. If it were running on the log in screen how would I remove
it?



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Simone Dal Maso
Sent: Thursday, June 21, 2018 2:08 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] nvda installation problem

Are you sure you don't have a copy of NVDA that is running on the logon
screen?

Il 21/06/2018 10:58, Don ha scritto:

I have a new windows 10 laptop computer. I am trying to install the
2018.1 program. When I run the install application I get the message
that NVDA was unable to overwrite, or remove a file. Another copy of
NVDA may be running. I have no copy running. I did have someone else
try to help me install NVDA before and they couldn't make it work so
they uninstalled the previous copy they tried to install.

I am currently running JAWS 2018. What do I need to do to get the
installer to complete the installation of NVDA 2018.1 on my laptop?