Re: accessibility training is important too.
JM Casey <crystallogic@...>
Oh, the lights. Always the lights. Every time I talk to the ISP, it's alwaystoggle quoted messageShow quoted text
the first thing they ask: "Are all the lights on on the modem? Is it
blinking?" It's gotten hilarious by this point. Now whenever a call needs to
be made to the ISP, I ask my girlfriend to do it. The problem with that is:
she hates talking to these people on the phone more than I do, and she can
From: firstname.lastname@example.org <email@example.com> On Behalf Of brian
Sent: June 24, 2018 2:43 PM
Subject: Re: [nvda] accessibility training is important too.
I have incountered this with both Att and Comcast. They are forigners
who can't speak or undrstand englih well. I told them that I am blind so I
can't tell you if their are lights on or what color they are. With att's
connect tech they would not even stay on the phone with me. I told them
that if you don't then you can't ask me anything as I could not read the
chat window. They even said that after I told them that I was blind that if
I wanted to end the session that I should just click on the red x. How do
they think that I will know whear the red x is if I can't see? Why is it so
hard to understand what blind is. I guess I will have to just spell it out
for them. I am totally blind that means that I can't see anything not even
light or any shadows. If they can't comprehend that then they have no
business working in tech support.
On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my